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Software · head to head

CharlieHR vs Gladly

CharlieHR logo

CharlieHR

Software

HR software built for small businesses

From
£5/month
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CharlieHR limited payroll integration capabilities compared to dedicated payroll platforms; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: CharlieHR covers Employee Database, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which CharlieHR and Gladly actually diverge.

Attributes where CharlieHR and Gladly differ
AttributeCharlieHRGladly
Starting price£5/month$180/month
Pricing modelUnknownsubscription
PlatformsWeb, Mobile (iOS/Android)Web, Ios, Android
Founded20152014

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CharlieHR

  • Employee Database
  • Time Off Management
  • Onboarding
  • Performance Reviews
  • Team Engagement
  • Company Directory
  • Slack
  • Google Workspace

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

CharlieHR

No use cases recorded yet. See the CharlieHR review.

Gladly

  • Customer service built around a single customer record rather than ticketsnot CharlieHR
  • Handling support conversations across voice, messaging and emailnot CharlieHR

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CharlieHR

  • Limited payroll integration capabilities compared to dedicated payroll platforms
  • Pricing structure geared toward UK and Europe, with limited localization for other regions
  • Add-on services like Charlie Recruit and Charlie Advice incur additional costs
  • Smaller employee base (approximately 30 people) compared to enterprise HR competitors

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

CharlieHR

£5/month
  • Core HR (Teams 1-4)$5/month
    • Employee onboarding
    • Time off management
    • Document storage

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose CharlieHR if

  • You need employee database.
  • You work on Web, Mobile (iOS/Android).
  • You also want time off management.
CharlieHR review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is CharlieHR or Gladly better?
Neither clearly leads. CharlieHR starts at £5/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CharlieHR or Gladly?
CharlieHR starts at £5/month and Gladly at $180/month.
Does CharlieHR or Gladly run on more platforms?
CharlieHR runs on Web, Mobile (iOS/Android). Gladly runs on Web, Ios, Android.
What can CharlieHR do that Gladly cannot?
CharlieHR covers Employee Database, Time Off Management, Onboarding, Performance Reviews. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

CharlieHR: Does CharlieHR offer a free plan?

CharlieHR does not have a free plan, but offers a 7-day free trial without requiring a credit card. Pricing starts at £5/month for teams of 1-4 employees.

Source
CharlieHR: What are CharlieHR's core features?

Core features include employee onboarding, time off tracking, performance reviews, document storage, employee engagement tools, and benefits management with access to 30,000+ discounts.

Source
CharlieHR: Does CharlieHR integrate with payroll systems?

CharlieHR integrates with major HR tech stacks and offers add-on services like Charlie Recruit for hiring automation. Payroll integration capabilities depend on the specific payroll provider you use.

Source
CharlieHR: Is CharlieHR GDPR compliant?

Yes. CharlieHR is GDPR-compliant and ISO 27001-certified, providing strong data security and privacy compliance for European businesses.

Source
CharlieHR: Does CharlieHR support multi-currency?

CharlieHR's pricing is primarily in GBP (British Pounds). International users can access the platform but currency and localization options may be limited.

Source
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Related pages

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