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Travel · head to head

Protel vs Rezdy

Protel logo

Protel

Travel

German hotel property management system, now owned and sold by Planet

From
On request
Rated
-
Full reviewWebsite
Rezdy logo

Rezdy

Travel

Booking and reseller distribution platform for tour, activity and attraction operators

From
$49/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Protel the vendor is now a payments company, so the economics of a deal run through card processing rates as much as software fees, and a hotel with good existing acquiring terms may lose more on processing than it saves on licence.; Rezdy rezdy, Checkfront and Regiondo have shared an owner since 2023, so an operator running a three-way comparison is choosing between products from one company with one roadmap.
  • They diverge on capability: Protel covers Front desk and reservations, Rezdy covers Session and capacity management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Protel and Rezdy actually diverge.

Attributes where Protel and Rezdy differ
AttributeProtelRezdy
Starting priceOn request$49/month
Pricing modelquotePer month plus a booking fee
PlatformsWeb, Windows, iOS, AndroidWeb, iOS, Android

Identical on both: free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Protel

  • Front desk and reservations
  • Conference and banqueting
  • Cloud and on-premise editions
  • Integrated payments
  • Interface catalogue
  • Multi-property operation
  • Night audit and reporting
  • Tax-free shopping links

Only in Rezdy

  • Session and capacity management
  • Reseller marketplace
  • Booking widget
  • Manifests and dispatch
  • Add-ons and packages
  • Automated guest communication
  • Agent portal
  • Reporting

What people use each for

The jobs each tool is most often brought in to do.

Protel

  • A German or Austrian hotel needing fiscal and tax compliance handled natively rather than bolted onnot Rezdy
  • A property with substantial conference and banqueting business that a rooms-only PMS cannot handlenot Rezdy
  • An existing Protel on-premise site deciding whether to move to the cloud edition or change vendornot Rezdy
  • A group wanting PMS and card acquiring from one supplier under a single contractnot Rezdy

Rezdy

  • A day-tour operator in a destination where hotel concierges and agents drive a large share of bookingsnot Protel
  • An attraction managing session capacity across guides and vehicles rather than simple ticket countsnot Protel
  • An operator wanting reseller contracts managed centrally instead of by email and spreadsheetnot Protel
  • A multi-product experience business selling packages and gift cards alongside standard ticketsnot Protel

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Protel

  • The vendor is now a payments company, so the economics of a deal run through card processing rates as much as software fees, and a hotel with good existing acquiring terms may lose more on processing than it saves on licence.
  • The Protel name persists on the product but the corporate identity has moved to Planet, which makes contract, support and roadmap ownership harder to pin down than it looks from the product page.
  • Hotels on the older on-premise edition face a migration to cloud that is a re-implementation rather than an upgrade, with the data and interface work that implies.
  • Nothing about pricing is published, so a buyer cannot benchmark against Mews or Cloudbeds without a full sales process.
  • Strength is concentrated in German-speaking Europe and the Middle East; support depth and partner ecosystem are noticeably thinner in North America and Asia Pacific.

Rezdy

  • Rezdy, Checkfront and Regiondo have shared an owner since 2023, so an operator running a three-way comparison is choosing between products from one company with one roadmap.
  • Every tier carries a percentage booking fee on top of the subscription, so the cheapest plan is the most expensive per booking and the true cost rises with success rather than staying fixed.
  • The marketplace is the main reason to be there, and its reseller depth varies sharply by destination; in a market with few connected agents you are paying a distribution premium for nothing.
  • Setting up complex products with shared resources across sessions is fiddly, and operators regularly need vendor assistance rather than configuring it unaided.
  • Payment processing is layered on top of the booking fee, so the effective take on each reservation is materially higher than the advertised percentage suggests.

Pricing, plan by plan

Protel

On request
  • protel PMS by Planet$undefined/year
    • Quoted per property, no published rate card
    • Cloud and on-premise editions priced differently
    • Payment processing rates negotiated alongside the software

Rezdy

$49/month
  • Foundation$49/month
    • Around 2% booking fee on platform bookings
    • Booking widget and core reservations
    • Basic reporting
  • Accelerate$99/month
    • Around 1.9% booking fee
    • Add-ons, packages and gift cards
    • Waitlists and automated communication
  • Expansion$249/month
    • Around 1.75% booking fee
    • Higher limits and advanced distribution
    • Extended reporting

Which should you pick?

Choose Protel if

  • You need front desk and reservations.
  • You work on Web, Windows, iOS, Android.
  • You also want conference and banqueting.
Protel review

Choose Rezdy if

  • You need session and capacity management.
  • You work on Web, iOS, Android.
  • You also want reseller marketplace.
Rezdy review

Questions people ask

Is Protel or Rezdy better?
Neither clearly leads. Protel starts at On request and Rezdy at $49/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Protel or Rezdy?
Protel starts at On request and Rezdy at $49/month.
Does Protel or Rezdy run on more platforms?
Protel runs on Web, Windows, iOS, Android. Rezdy runs on Web, iOS, Android.
What is Protel best used for?
Protel is most often used for a german or austrian hotel needing fiscal and tax compliance handled natively rather than bolted on, a property with substantial conference and banqueting business that a rooms-only pms cannot handle, an existing protel on-premise site deciding whether to move to the cloud edition or change vendor, a group wanting pms and card acquiring from one supplier under a single contract. Of those, a german or austrian hotel needing fiscal and tax compliance handled natively rather than bolted on and a property with substantial conference and banqueting business that a rooms-only pms cannot handle are not what Rezdy is typically brought in for.
What can Protel do that Rezdy cannot?
Protel covers Front desk and reservations, Conference and banqueting, Cloud and on-premise editions, Integrated payments. Rezdy covers Session and capacity management, Reseller marketplace, Booking widget, Manifests and dispatch.

Answered from the vendors’ own pages

Protel: Can you still buy Protel?

Yes. Planet acquired it in December 2021 and continues to sell it as protel PMS, though the corporate branding is Planet.

Rezdy: Who owns Rezdy?

Expedition Software Holding, backed by Vertica Capital Partners, which also owns Checkfront and Regiondo following a 2023 rollup.

Protel: Why does the payments ownership matter?

Because the vendor earns on your card volume. Evaluate the processing rate alongside the software price rather than treating them as separate decisions.

Rezdy: Does Rezdy charge on direct website bookings?

Yes. The booking fee applies to bookings processed through the platform, including those from your own site, on top of card processing.

Protel: Is the on-premise edition still supported?

It remains in the field with a large installed base, but new investment is directed at the cloud edition, so ask for an explicit support horizon in writing.

Rezdy: What is the marketplace worth?

It depends entirely on your destination. Where agent and concierge traffic is significant it is the main reason to buy Rezdy; where it is not, the value collapses.

Protel: Where is Protel strongest?

German-speaking Europe and the Middle East, where its interface catalogue and fiscal compliance are deepest.

Rezdy: How much does it really cost per booking?

Add the tier booking fee, roughly 1.75 to 2 per cent, to your card processing rate, then add the monthly subscription spread across your volume.

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