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Insurance · head to head

Duck Creek Policy vs ServiceNow

Duck Creek Policy logo

Duck Creek Policy

Insurance

Flexible policy administration for modern insurers

From
On request
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Duck Creek Policy no pricing published on vendor website; enterprise solution requires custom engagement; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Duck Creek Policy covers Policy lifecycle management, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Duck Creek Policy and ServiceNow actually diverge.

Attributes where Duck Creek Policy and ServiceNow differ
AttributeDuck Creek PolicyServiceNow
PlatformsWebWeb, Ios, Android
CategoryInsuranceCustomer Support
Founded20002004

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Duck Creek Policy

  • Policy lifecycle management
  • Product configuration
  • Rating engine
  • Underwriting workbench
  • Forms management
  • Billing integration
  • Multi-line support
  • Real-time quoting

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

Both cover

  • Salesforce
  • SOC2
  • ISO27001
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Duck Creek Policy

  • Policy administrationnot ServiceNow
  • Underwriting workflowsnot ServiceNow
  • Rating and pricingnot ServiceNow
  • Claims managementnot ServiceNow
  • Billing operationsnot ServiceNow

ServiceNow

  • Enterprise IT managementnot Duck Creek Policy
  • Digital transformationnot Duck Creek Policy
  • Workflow automationnot Duck Creek Policy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Duck Creek Policy

  • No pricing published on vendor website; enterprise solution requires custom engagement
  • Modular product architecture means customers can mix/match components, making standard pricing impossible

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Duck Creek Policy

On request

No published plan breakdown. See the Duck Creek Policy review.

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Duck Creek Policy if

  • You need policy lifecycle management.
  • You also want product configuration.
Duck Creek Policy review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Duck Creek Policy or ServiceNow better?
Neither clearly leads. Duck Creek Policy starts at On request and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Duck Creek Policy or ServiceNow?
Duck Creek Policy starts at On request and ServiceNow at On request.
Does Duck Creek Policy or ServiceNow run on more platforms?
Duck Creek Policy runs on Web. ServiceNow runs on Web, Ios, Android.
What is Duck Creek Policy best used for?
Duck Creek Policy is most often used for policy administration, underwriting workflows, rating and pricing, claims management. Of those, policy administration and underwriting workflows are not what ServiceNow is typically brought in for.
What can Duck Creek Policy do that ServiceNow cannot?
Duck Creek Policy covers Policy lifecycle management, Product configuration, Rating engine, Underwriting workbench. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle Salesforce, SOC2, ISO27001, Web support.

Answered from the vendors’ own pages

Duck Creek Policy: How much does Duck Creek Policy cost?

Duck Creek does not publish pricing. Policy is an enterprise solution for insurance carriers where implementation scope, data migration complexity, and customization requirements determine total cost of ownership. Interested prospects must contact Duck Creek's sales team through their 'Talk to Sales' call-to-action.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Duck Creek Policy: Is Duck Creek Policy a modular system?

Yes, customers can adopt Duck Creek products individually (Policy, Rating, Billing, Claims, etc.) or in combination. This modularity means pricing varies based on which products and integration depth customers require.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
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