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Insurance · head to head

Duck Creek Policy vs Verint

Duck Creek Policy logo

Duck Creek Policy

Insurance

Flexible policy administration for modern insurers

From
On request
Rated
-
Full reviewWebsite
Verint logo

Verint

Customer Support

Enterprise customer engagement and workforce optimisation, taken private by Thoma Bravo and merged with Calabrio

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Duck Creek Policy no pricing published on vendor website; enterprise solution requires custom engagement; Verint thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • They diverge on capability: Duck Creek Policy covers Policy lifecycle management, Verint covers Workforce management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Duck Creek Policy and Verint actually diverge.

Attributes where Duck Creek Policy and Verint differ
AttributeDuck Creek PolicyVerint
PlatformsWebWeb, Windows
CategoryInsuranceCustomer Support
Founded2000Unknown

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Duck Creek Policy

  • Policy lifecycle management
  • Product configuration
  • Rating engine
  • Underwriting workbench
  • Forms management
  • Billing integration
  • Multi-line support
  • Real-time quoting

Only in Verint

  • Workforce management
  • Interaction recording
  • Speech and text analytics
  • Quality management
  • CX automation bots
  • Voice of the customer
  • Knowledge management
  • Open platform connectors

What people use each for

The jobs each tool is most often brought in to do.

Duck Creek Policy

  • Policy administrationnot Verint
  • Underwriting workflowsnot Verint
  • Rating and pricingnot Verint
  • Claims managementnot Verint
  • Billing operationsnot Verint

Verint

  • A retail bank with 4,000 agents that must record and retain every advised sale under regulatory obligation and evidence retention on demandnot Duck Creek Policy
  • A government service centre running an inherited Avaya estate that needs modern analytics without replacing the telephonynot Duck Creek Policy
  • A multinational insurer forecasting across six sites and three languages where a spreadsheet-based rota has stopped scalingnot Duck Creek Policy
  • An enterprise wanting analytics over one hundred per cent of interactions because sampled quality scoring keeps missing the failure modes that generate complaintsnot Duck Creek Policy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Duck Creek Policy

  • No pricing published on vendor website; enterprise solution requires custom engagement
  • Modular product architecture means customers can mix/match components, making standard pricing impossible

Verint

  • Thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • The catalogue is licensed piece by piece, including individually priced automation bots, so the quoted platform figure is rarely the figure you end up paying once the analytics, recording and bot modules are all in scope.
  • Implementations routinely run six to twelve months and effectively require a partner, which means the first year of a contract is spent paying for software that is not yet delivering.
  • The interface reflects two decades of accumulated enterprise features, and new supervisors need formal training to do things that a mid-market tool exposes in one screen.
  • It is priced and scoped for thousands of agents, so a 300-seat operation gets an enterprise contract, an enterprise implementation and enterprise complexity for a problem a lighter product would solve in weeks.

Pricing, plan by plan

Duck Creek Policy

On request

No published plan breakdown. See the Duck Creek Policy review.

Verint

On request
  • Verint Open Platform$undefined/year
    • Workforce management and forecasting
    • Compliance recording and quality management
    • Speech and text analytics

Which should you pick?

Choose Duck Creek Policy if

  • You need policy lifecycle management.
  • You also want product configuration.
Duck Creek Policy review

Choose Verint if

  • You need workforce management.
  • You work on Web, Windows.
  • You also want interaction recording.
Verint review

Questions people ask

Is Duck Creek Policy or Verint better?
Neither clearly leads. Duck Creek Policy starts at On request and Verint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Duck Creek Policy or Verint?
Duck Creek Policy starts at On request and Verint at On request.
Does Duck Creek Policy or Verint run on more platforms?
Duck Creek Policy runs on Web. Verint runs on Web, Windows.
What is Duck Creek Policy best used for?
Duck Creek Policy is most often used for policy administration, underwriting workflows, rating and pricing, claims management. Of those, policy administration and underwriting workflows are not what Verint is typically brought in for.
What can Duck Creek Policy do that Verint cannot?
Duck Creek Policy covers Policy lifecycle management, Product configuration, Rating engine, Underwriting workbench. Verint covers Workforce management, Interaction recording, Speech and text analytics, Quality management.

Answered from the vendors’ own pages

Duck Creek Policy: How much does Duck Creek Policy cost?

Duck Creek does not publish pricing. Policy is an enterprise solution for insurance carriers where implementation scope, data migration complexity, and customization requirements determine total cost of ownership. Interested prospects must contact Duck Creek's sales team through their 'Talk to Sales' call-to-action.

Source
Verint: Who owns Verint now?

Thoma Bravo, which completed a 2 billion US dollar take-private in November 2025 and is combining Verint with its existing portfolio company Calabrio.

Duck Creek Policy: Is Duck Creek Policy a modular system?

Yes, customers can adopt Duck Creek products individually (Policy, Rating, Billing, Claims, etc.) or in combination. This modularity means pricing varies based on which products and integration depth customers require.

Source
Verint: Does that affect an existing contract?

Existing contracts continue, but roadmap and product overlap with Calabrio is unresolved. Ask for written commitments on support horizon and migration terms before renewing.

Verint: Do I have to replace my telephony?

No. Verint is deliberately platform-agnostic and is commonly deployed over Avaya, Cisco, Genesys and Amazon Connect estates.

Verint: Is pricing published?

No. Verint sells multi-year enterprise agreements quoted per module and per agent, with professional services costed separately.

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