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Customer Support · head to head

Document360 vs Nimble

Document360 logo

Document360

Customer Support

Self-service knowledge base software for product documentation

From
On request
Free plan
No
Full reviewWebsite
Nimble logo

Nimble

CRM

Social CRM for teams

From
$19/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Document360 no published flat-rate pricing makes it hard to compare costs upfront against competitors.; Nimble nimble Business plan as captured 30 December 2023 was $24.90/user/month annually ($29.90 monthly), capped at 25,000 contact records and 2GB storage per user, with $10/month add-ons for extra 10,000 contacts or extra 10GB storage
  • They diverge on capability: Document360 covers Category Manager, Nimble covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Document360 and Nimble actually diverge.

Attributes where Document360 and Nimble differ
AttributeDocument360Nimble
Starting priceOn request$19/month
Pricing modelquotesubscription
CategoryCustomer SupportCRM
FoundedUnknown2010

Identical on both: free tier (No), platforms (web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Document360

  • Category Manager
  • Eddy AI
  • Article Revision History
  • SSO & Role-Based Access
  • Analytics
  • Multi-language Support
  • API Documentation Tools

Only in Nimble

  • Contact management
  • Social media integration
  • Pipeline management
  • Task management
  • Email integration
  • Activity timeline
  • Gmail
  • LinkedIn

What people use each for

The jobs each tool is most often brought in to do.

Document360

  • Product and API documentationnot Nimble
  • Internal knowledge managementnot Nimble
  • Customer self-service supportnot Nimble
  • Multi-language documentation portalsnot Nimble

Nimble

  • Social sellingnot Document360
  • Relationship managementnot Document360
  • Lead trackingnot Document360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Document360

  • No published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • Requires a sales quote process rather than instant self-service signup for paid plans.
  • Advanced AI features are usage-metered and may require additional purchases.
  • Smaller teams may find the enterprise-oriented feature set more complex than needed.

Nimble

  • Nimble Business plan as captured 30 December 2023 was $24.90/user/month annually ($29.90 monthly), capped at 25,000 contact records and 2GB storage per user, with $10/month add-ons for extra 10,000 contacts or extra 10GB storage

Pricing, plan by plan

Document360

On request
  • Custom$undefined/month
    • Team accounts
    • Workspaces
    • Languages

Nimble

$19/month
  • Essentials$19/month
    • Contact management
    • Social integration
  • Plus$39/month
    • Everything in Essentials
    • Pipeline management
    • Task tracking
  • Pro$59/month
    • Everything in Plus
    • Advanced reporting
    • Custom fields

Which should you pick?

Choose Document360 if

  • You need category manager.
  • You work on web.
  • You also want eddy ai.
Document360 review

Choose Nimble if

  • You need contact management.
  • You also want social media integration.
Nimble review

Questions people ask

Is Document360 or Nimble better?
Neither clearly leads. Document360 starts at On request and Nimble at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Document360 or Nimble?
Document360 starts at On request and Nimble at $19/month.
Does Document360 or Nimble run on more platforms?
Document360 runs on web. Nimble runs on Web.
What is Document360 best used for?
Document360 is most often used for product and api documentation, internal knowledge management, customer self-service support, multi-language documentation portals. Of those, product and api documentation and internal knowledge management are not what Nimble is typically brought in for.
What can Document360 do that Nimble cannot?
Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access. Nimble covers Contact management, Social media integration, Pipeline management, Task management.

Answered from the vendors’ own pages

Document360: How is Document360 pricing determined?

Pricing is customized rather than tiered flat-rate, based on team accounts, workspaces, languages, SSO/security needs, knowledge base privacy model, and AI Suite usage.

Source
Document360: Is there a free trial?

Yes, Document360 offers a 14-day free trial with full feature access and no credit card required.

Source
Document360: What compliance and security features are included?

All plans include SOC 2 Type II compliance, SSL encryption, and security features such as roles, permissions, and SSO.

Source
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