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Sales Enablement · head to head

Dock vs Salesforce Commerce Cloud

Dock logo

Dock

Sales Enablement

Client-facing workspaces for deal rooms, onboarding plans and customer portals

From
Free
Rated
-
Full reviewWebsite
Salesforce Commerce Cloud logo

Salesforce Commerce Cloud

Sales Enablement

Enterprise ecommerce platform by Salesforce

From
$1/percent of GMV
Rated
-
Full reviewWebsite

The short version

  • Only Dock has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dock the free plan excludes Salesforce and HubSpot integration, which is the capability that turns Dock from a nicer file share into a sales tool, so the free tier does not let you evaluate the thing you would actually buy.; Salesforce Commerce Cloud gMV-based pricing model makes costs unpredictable and expensive for growing businesses
  • They diverge on capability: Dock covers Digital sales rooms, Salesforce Commerce Cloud covers Multi-channel selling.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Dock and Salesforce Commerce Cloud actually diverge.

Attributes where Dock and Salesforce Commerce Cloud differ
AttributeDockSalesforce Commerce Cloud
Starting priceFree$1/percent of GMV
Pricing modelPer month by plan with additional seats chargedUnknown
Free tierYesNo
PlatformsWebWeb, API
FoundedUnknown1999

Identical on both: user rating (Not yet rated), category (Sales Enablement).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dock

  • Digital sales rooms
  • Mutual action plans
  • Onboarding hubs
  • Content library
  • Order forms
  • Engagement tracking
  • AI document generation
  • CRM sync

Only in Salesforce Commerce Cloud

  • Multi-channel selling
  • Product catalog
  • Order management
  • Customer personalization
  • AI-powered recommendations
  • Analytics
  • Marketing automation
  • B2B/B2C capabilities

What people use each for

The jobs each tool is most often brought in to do.

Dock

  • A sales team replacing scattered Drive links and follow-up emails with one tracked workspace per opportunitynot Salesforce Commerce Cloud
  • An account executive running a mutual action plan with a buying committee that needs shared visibility of dates and ownersnot Salesforce Commerce Cloud
  • A customer success team carrying the same workspace from signed deal into onboarding without rebuilding itnot Salesforce Commerce Cloud
  • A revenue leader wanting evidence of whether buyers actually opened the material sent after a demonot Salesforce Commerce Cloud

Salesforce Commerce Cloud

No use cases recorded yet. See the Salesforce Commerce Cloud review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dock

  • The free plan excludes Salesforce and HubSpot integration, which is the capability that turns Dock from a nicer file share into a sales tool, so the free tier does not let you evaluate the thing you would actually buy.
  • Branding and layout customisation is the most common complaint from users; teams with strict design standards find workspaces they cannot make match the rest of their buyer-facing material.
  • Workspaces render poorly on mobile, which matters because executive stakeholders in a buying committee frequently open a shared link on a phone first and form their impression there.
  • Premium requires annual billing at 1,000 US dollars a month, so the step from Standard is a twelve-thousand dollar commitment rather than an incremental monthly upgrade, and it is triggered by asset limits as often as by seat count.
  • The HubSpot integration is reported as noticeably weaker than the Salesforce one, so HubSpot-based teams get less of the CRM automation that justifies the paid tiers.

Salesforce Commerce Cloud

  • GMV-based pricing model makes costs unpredictable and expensive for growing businesses
  • Monolithic architecture with tightly coupled frontend, business logic, and data management limits flexibility
  • Specialized cartridge-based framework requires developers with Salesforce expertise, limiting talent pool
  • Product catalog has enforced limits on variants, images, and category levels that differ from modern platforms
  • Implementation complexity requires significant planning, partner support, and custom development

Pricing, plan by plan

Dock

Free
  • FreeFree
    • 5 users
    • 10 workspaces
    • 25 content assets
  • Standard$350/month
    • 10 users included
    • Unlimited workspaces
    • 100 content assets
  • Premium$1000/month
    • 25 or more users, billed annually
    • Unlimited assets, playbooks, courses and order forms
    • CRM-integrated order forms
  • Enterprise$undefined/year
    • API access
    • Custom domain and sending addresses
    • SCIM provisioning

Salesforce Commerce Cloud

$1/percent of GMV

No published plan breakdown. See the Salesforce Commerce Cloud review.

Which should you pick?

Choose Dock if

  • You need digital sales rooms.
  • You want to start without paying.
  • You also want mutual action plans.
Dock review

Choose Salesforce Commerce Cloud if

  • You need multi-channel selling.
  • You work on Web, API.
  • You also want product catalog.
Salesforce Commerce Cloud review

Questions people ask

Is Dock or Salesforce Commerce Cloud better?
Neither clearly leads. Dock starts at Free and Salesforce Commerce Cloud at $1/percent of GMV, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dock or Salesforce Commerce Cloud?
Dock has a free tier; the other does not. Paid plans start at Free for Dock and $1/percent of GMV for Salesforce Commerce Cloud.
Does Dock or Salesforce Commerce Cloud run on more platforms?
Dock runs on Web. Salesforce Commerce Cloud runs on Web, API.
Can I use Dock for free?
Yes. Dock has a free tier, so you can try it without paying. Salesforce Commerce Cloud starts at $1/percent of GMV.
What is Dock best used for?
Dock is most often used for a sales team replacing scattered drive links and follow-up emails with one tracked workspace per opportunity, an account executive running a mutual action plan with a buying committee that needs shared visibility of dates and owners, a customer success team carrying the same workspace from signed deal into onboarding without rebuilding it, a revenue leader wanting evidence of whether buyers actually opened the material sent after a demo. Of those, a sales team replacing scattered drive links and follow-up emails with one tracked workspace per opportunity and an account executive running a mutual action plan with a buying committee that needs shared visibility of dates and owners are not what Salesforce Commerce Cloud is typically brought in for.
What can Dock do that Salesforce Commerce Cloud cannot?
Dock covers Digital sales rooms, Mutual action plans, Onboarding hubs, Content library. Salesforce Commerce Cloud covers Multi-channel selling, Product catalog, Order management, Customer personalization.

Answered from the vendors’ own pages

Dock: Do buyers and clients need a licence?

No. External collaborators are free on every plan, including Free.

Salesforce Commerce Cloud: How is Salesforce Commerce Cloud priced?

SFCC pricing is based on your gross merchandise value (GMV) rather than a flat fee, ranging from 1-3% of GMV for B2C and 1-2% for B2B. Pricing is custom per quote and negotiated directly with Salesforce sales, varying by storefront count, contract length, and add-ons.

Source
Dock: Is Dock useful without a CRM integration?

Much less so, and the free plan has none. Budget for Standard if you want activity flowing back to Salesforce or HubSpot.

Salesforce Commerce Cloud: What are the product catalog limits in Salesforce Commerce Cloud?

SFCC enforces specific limits: 200 variants per parent product, 9 images per product, one product catalog per store, and 5 category hierarchy levels. While some limits are adjustable through support, they represent structural constraints that differ from modern headless alternatives.

Source
Dock: Can it handle post-sale onboarding as well as deals?

Yes, that is one of its stronger arguments: the same workspace carries from deal to implementation without rebuilding it.

Salesforce Commerce Cloud: Does Salesforce Commerce Cloud require custom development?

Yes, SFCC's template-driven and cartridge-based architecture requires specialized developers experienced with Salesforce's proprietary framework. Deep customization for unique requirements demands significant development resources and custom coding, increasing time and cost.

Source
Dock: Is pricing per seat?

Partly. Plans bundle a user count and additional seats are 50 US dollars a month each on top.

Salesforce Commerce Cloud: How does SFCC handle subscriptions and B2B features?

Subscription commerce and advanced B2B capabilities are not natively included and may require additional Salesforce products, packaged solutions, or custom implementation depending on specific use cases.

Source
Salesforce Commerce Cloud: What integrations are available for Salesforce Commerce Cloud?

SFCC integrates with leading ERP systems including NetSuite, SAP, Oracle, and Shopify through APIs, Platform Events, and middleware solutions like MuleSoft. NetSuite launched an official connector in 2024 for automated data synchronization.

Source
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