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Customerly vs Dashlane

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Dashlane logo

Dashlane

Software

Password management made easy for businesses

From
$4.99/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Dashlane highest pricing among major password managers at $60/year with no monthly subscription option
  • They diverge on capability: Customerly covers Live chat, Dashlane covers Password manager.

Where they differ

Only the attributes on which Customerly and Dashlane actually diverge.

Attributes where Customerly and Dashlane differ
AttributeCustomerlyDashlane
Starting priceFree$4.99/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Windows, macOS, iOS, Android, Browser Extensions
Founded20152009

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in Dashlane

  • Password manager
  • Digital wallet
  • Dark web monitoring
  • VPN for WiFi protection
  • Two-factor authentication
  • Password generator
  • Secure sharing
  • Security dashboard

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Dashlane
  • Lead generationnot Dashlane
  • Email marketingnot Dashlane
  • Customer feedbacknot Dashlane

Dashlane

  • Password managementnot Customerly
  • Identity protectionnot Customerly
  • Secure credential sharingnot Customerly
  • Compliance requirementsnot Customerly
  • VPN protectionnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Dashlane

  • Highest pricing among major password managers at $60/year with no monthly subscription option
  • Restricted free tier with only 25 passwords on single device compared to Bitwarden's unlimited free tier
  • No traditional desktop application, users must rely on browser extension or mobile apps
  • Closed-source code prevents independent security verification unlike open-source competitors
  • Limited 2FA options supporting only authenticator apps, not biometric or SMS authentication

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Dashlane

$4.99/month
  • Premium$4.99/month
    • Secure vault
    • Password generation

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Dashlane if

  • You need password manager.
  • You work on Web, Windows, macOS, iOS, Android, Browser Extensions.
  • You also want digital wallet.
Dashlane review

Questions people ask

Is Customerly or Dashlane better?
Neither clearly leads. Customerly starts at Free and Dashlane at $4.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Dashlane?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $4.99/month for Dashlane.
Does Customerly or Dashlane run on more platforms?
Customerly runs on Web, Ios, Android. Dashlane runs on Web, Windows, macOS, iOS, Android, Browser Extensions.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Dashlane starts at $4.99/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Dashlane is typically brought in for.
What can Customerly do that Dashlane cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Dashlane covers Password manager, Digital wallet, Dark web monitoring, VPN for WiFi protection. Both handle Slack.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Dashlane: What happened to Dashlane's free plan?

Dashlane discontinued its free plan in September 2025. The entry-level plan now starts at $4.99/month (billed annually) for Premium, or businesses can use a 30-day money-back guarantee to test the service.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Dashlane: What platforms does Dashlane support?

Dashlane is available on Windows, macOS, iOS, Android, and Chromebook. Browser extensions work with Chrome, Firefox, Edge, Opera, and Brave. However, Dashlane no longer has a traditional desktop application.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Dashlane: Does Dashlane support SSO integration?

Yes, Dashlane integrates with SAML 2.0 Identity Providers for SSO, plus SCIM for user provisioning and deprovisioning. However, the Safari browser extension does not support self-hosted SSO due to Apple limitations.

Source
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