Is Customerly or Gusto better?

Neither clearly leads. Customerly starts at Free and Gusto at $49/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Customerly or Gusto?

Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $49/month for Gusto.

Does Customerly or Gusto run on more platforms?

Customerly runs on Web, Ios, Android. Gusto runs on Web.

Can I use Customerly for free?

Yes. Customerly has a free tier, so you can try it without paying. Gusto starts at $49/month.

What is Customerly best used for?

Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Gusto is typically brought in for.

What can Customerly do that Gusto cannot?

Customerly covers Live chat, Email marketing, Customer surveys, Help center. Gusto covers Automated payroll, Tax filing, Benefits administration, Time tracking. Both handle Slack, 2FA.

Software · head to head

Customerly vs Gusto

Customerly

Software

Customer service suite with live chat and automation

From: Free
Rated: -

Full review Website

Gusto

Software

The people platform for small businesses

From: $49/month
Rated: -

Full review Website

The short version

Only Customerly has a free tier, so it costs nothing to try first.
Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Gusto customer service can be slow and unresponsive to issues
They diverge on capability: Customerly covers Live chat, Gusto covers Automated payroll.

Where they differ

Only the attributes on which Customerly and Gusto actually diverge.

Attributes where Customerly and Gusto differ
Attribute	Customerly	Gusto
Starting price	Free	$49/month
Pricing model	subscription	Unknown
Free tier	Yes	No
Platforms	Web, Ios, Android	Web
Founded	2015	2011

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

Live chat
Email marketing
Customer surveys
Help center
Automation
Video chat
WordPress
Shopify

Only in Gusto

Automated payroll
Tax filing
Benefits administration
Time tracking
Employee onboarding
HR compliance
Workers' comp
401(k) management

Both cover

Slack
2FA

What people use each for

The jobs each tool is most often brought in to do.

Customerly

Customer supportnot Gusto
Lead generationnot Gusto
Email marketingnot Gusto
Customer feedbacknot Gusto

Gusto

Payroll processingnot Customerly
Benefits administrationnot Customerly
Tax compliancenot Customerly
Employee onboardingnot Customerly
Time trackingnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
Limited to 11-50 employees according to company size metrics

Gusto

Customer service can be slow and unresponsive to issues
Weak reporting capabilities, cannot export data to spreadsheets for analysis
Support staff lacks deep payroll expertise and knowledge
Rehired employees do not have settings reset, causing manual cleanup work
City tax handling requires additional monitoring and monitoring
Onboarding can have issues with bank account verification and tax registration

Pricing, plan by plan

Customerly

Free

FreeFree
- 2 teammates
- Live chat
- Basic surveys
Essential$9/month
- Unlimited chat
- Help center
- Automation
Startup$29/month
- Video chat
- Funnels
- Priority support
Pro$79/month
- White label
- Advanced analytics
- API access

Gusto

$49/month

No published plan breakdown. See the Gusto review.

Which should you pick?

Choose Customerly if

You need live chat.
You want to start without paying.
You work on Web, Ios, Android.
You also want email marketing.

Customerly review

Choose Gusto if

You need automated payroll.
You also want tax filing.

Gusto review

Questions people ask

Is Customerly or Gusto better?: Neither clearly leads. Customerly starts at Free and Gusto at $49/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Gusto?: Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $49/month for Gusto.
Does Customerly or Gusto run on more platforms?: Customerly runs on Web, Ios, Android. Gusto runs on Web.
Can I use Customerly for free?: Yes. Customerly has a free tier, so you can try it without paying. Gusto starts at $49/month.
What is Customerly best used for?: Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Gusto is typically brought in for.
What can Customerly do that Gusto cannot?: Customerly covers Live chat, Email marketing, Customer surveys, Help center. Gusto covers Automated payroll, Tax filing, Benefits administration, Time tracking. Both handle Slack, 2FA.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source

Gusto: What is Gusto's starting price?

Gusto starts at $49 per month plus $6 per person. The company also offers a Contractor-only plan for $35 per month plus $6 per contractor.

Source

Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source

Gusto: Does Gusto include unlimited payroll runs?

Yes, all Gusto plans include unlimited payroll runs at no extra charge, including off-cycle payrolls.

Source

Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source

Gusto: What core features are included in Gusto?

All plans include payroll processing, tax administration, digital onboarding, benefits enrollment, time tracking, performance management, and next-day direct deposit for most plans.

Source

Gusto: Does Gusto support integrations?

Yes, Gusto integrates with accounting software, applicant tracking systems, benefits providers, time-tracking tools, and other business platforms to reduce data entry.

Source

Customerly vs Gusto

Customerly

Gusto

The short version

Where they differ

What each one covers

Only in Customerly

Only in Gusto

Both cover

What people use each for

Customerly

Gusto

Where each one falls short

Customerly

Gusto

Pricing, plan by plan

Customerly

Gusto

Which should you pick?

Choose Customerly if

Choose Gusto if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Customerly

More on Gusto

Keep looking

Other head to heads