Is Gusto or Salesforce Service Cloud better?

Neither clearly leads. Gusto starts at $49/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Gusto or Salesforce Service Cloud?

Gusto starts at $49/month and Salesforce Service Cloud at $25/month.

Does Gusto or Salesforce Service Cloud run on more platforms?

Gusto runs on Web. Salesforce Service Cloud runs on Web, Ios, Android.

What is Gusto best used for?

Gusto is most often used for payroll processing, benefits administration, tax compliance, employee onboarding. Of those, payroll processing and benefits administration are not what Salesforce Service Cloud is typically brought in for.

What can Gusto do that Salesforce Service Cloud cannot?

Gusto covers Automated payroll, Tax filing, Benefits administration, Time tracking. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, SOC2.

Software · head to head

Gusto vs Salesforce Service Cloud

Gusto

Software

The people platform for small businesses

From: $49/month
Rated: -

Full review Website

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From: $25/month
Rated: -

Full review Website

The short version

Each has a real cost: Gusto customer service can be slow and unresponsive to issues; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
They diverge on capability: Gusto covers Automated payroll, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Gusto and Salesforce Service Cloud actually diverge.

Attributes where Gusto and Salesforce Service Cloud differ
Attribute	Gusto	Salesforce Service Cloud
Starting price	$49/month	$25/month
Pricing model	Unknown	subscription
Platforms	Web	Web, Ios, Android
Founded	2011	1999

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gusto

Automated payroll
Tax filing
Benefits administration
Time tracking
Employee onboarding
HR compliance
Workers' comp
401(k) management

Only in Salesforce Service Cloud

Case management
Omnichannel routing
AI-powered bots
Field service
Self-service
Analytics
Salesforce CRM
MuleSoft

Both cover

Slack
SOC2

What people use each for

The jobs each tool is most often brought in to do.

Gusto

Payroll processingnot Salesforce Service Cloud
Benefits administrationnot Salesforce Service Cloud
Tax compliancenot Salesforce Service Cloud
Employee onboardingnot Salesforce Service Cloud
Time trackingnot Salesforce Service Cloud

Salesforce Service Cloud

Enterprise customer servicenot Gusto
Field servicenot Gusto
Self-service portalsnot Gusto
AI-powered supportnot Gusto

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gusto

Customer service can be slow and unresponsive to issues
Weak reporting capabilities, cannot export data to spreadsheets for analysis
Support staff lacks deep payroll expertise and knowledge
Rehired employees do not have settings reset, causing manual cleanup work
City tax handling requires additional monitoring and monitoring
Onboarding can have issues with bank account verification and tax registration

Salesforce Service Cloud

The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Gusto

$49/month

No published plan breakdown. See the Gusto review.

Salesforce Service Cloud

$25/month

Essentials$25/month
- Case management
- Knowledge base
- Web & email support
Professional$80/month
- CTI
- Omni-channel routing
- Custom reports
Enterprise$165/month
- Web API
- Einstein AI
- Workflow automation
Unlimited$330/month
- 24/7 support
- Configuration services
- Premier success

Which should you pick?

Choose Gusto if

You need automated payroll.
You also want tax filing.

Gusto review

Choose Salesforce Service Cloud if

You need case management.
You work on Web, Ios, Android.
You also want omnichannel routing.

Salesforce Service Cloud review

Questions people ask

Is Gusto or Salesforce Service Cloud better?: Neither clearly leads. Gusto starts at $49/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gusto or Salesforce Service Cloud?: Gusto starts at $49/month and Salesforce Service Cloud at $25/month.
Does Gusto or Salesforce Service Cloud run on more platforms?: Gusto runs on Web. Salesforce Service Cloud runs on Web, Ios, Android.
What is Gusto best used for?: Gusto is most often used for payroll processing, benefits administration, tax compliance, employee onboarding. Of those, payroll processing and benefits administration are not what Salesforce Service Cloud is typically brought in for.
What can Gusto do that Salesforce Service Cloud cannot?: Gusto covers Automated payroll, Tax filing, Benefits administration, Time tracking. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, SOC2.

Answered from the vendors’ own pages

Gusto: What is Gusto's starting price?

Gusto starts at $49 per month plus $6 per person. The company also offers a Contractor-only plan for $35 per month plus $6 per contractor.

Source

Gusto: Does Gusto include unlimited payroll runs?

Yes, all Gusto plans include unlimited payroll runs at no extra charge, including off-cycle payrolls.

Source

Gusto: What core features are included in Gusto?

All plans include payroll processing, tax administration, digital onboarding, benefits enrollment, time tracking, performance management, and next-day direct deposit for most plans.

Source

Gusto: Does Gusto support integrations?

Yes, Gusto integrates with accounting software, applicant tracking systems, benefits providers, time-tracking tools, and other business platforms to reduce data entry.

Source

Gusto vs Salesforce Service Cloud

Gusto

Salesforce Service Cloud

The short version

Where they differ

What each one covers

Only in Gusto

Only in Salesforce Service Cloud

Both cover

What people use each for

Gusto

Salesforce Service Cloud

Where each one falls short

Gusto

Salesforce Service Cloud

Pricing, plan by plan

Gusto

Salesforce Service Cloud

Which should you pick?

Choose Gusto if

Choose Salesforce Service Cloud if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Gusto

More on Salesforce Service Cloud

Keep looking

Other head to heads