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Software · head to head

CrowdStrike Falcon vs Freshservice

CrowdStrike Falcon logo

CrowdStrike Falcon

Software

Stop breaches with AI-native cybersecurity

From
$7.99/month
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CrowdStrike Falcon falcon Go tier limited to maximum of 100 devices; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: CrowdStrike Falcon covers Next-gen antivirus, Freshservice covers Incident management.

Where they differ

Only the attributes on which CrowdStrike Falcon and Freshservice actually diverge.

Attributes where CrowdStrike Falcon and Freshservice differ
AttributeCrowdStrike FalconFreshservice
Starting price$7.99/month$19/month
PlatformsWindows, macOS, LinuxWeb, Ios, Android
Founded20112010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CrowdStrike Falcon

  • Next-gen antivirus
  • Endpoint detection and response
  • Threat intelligence
  • IT hygiene
  • USB device control
  • Firewall management
  • Threat graph
  • Real-time response

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Both cover

  • AWS
  • Azure
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

CrowdStrike Falcon

  • Small endpoint deployments via Falcon Go with per-device pricingnot Freshservice
  • Mid-market organisations via Falcon Pro or Enterprise with advanced threat detectionnot Freshservice
  • Organisations requiring custom managed detection and response via Falcon Completenot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot CrowdStrike Falcon
  • Asset management and change control for IT teamsnot CrowdStrike Falcon

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CrowdStrike Falcon

  • Falcon Go tier limited to maximum of 100 devices
  • Falcon Complete Next-Gen MDR requires custom quote; pricing not published
  • Higher tiers (Enterprise and above) feature gatekeeping for threat hunting and identity protection

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

CrowdStrike Falcon

$7.99/month

No published plan breakdown. See the CrowdStrike Falcon review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose CrowdStrike Falcon if

  • You need next-gen antivirus.
  • You work on Windows, macOS, Linux.
  • You also want endpoint detection and response.
CrowdStrike Falcon review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is CrowdStrike Falcon or Freshservice better?
Neither clearly leads. CrowdStrike Falcon starts at $7.99/month and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CrowdStrike Falcon or Freshservice?
CrowdStrike Falcon starts at $7.99/month and Freshservice at $19/month.
Does CrowdStrike Falcon or Freshservice run on more platforms?
CrowdStrike Falcon runs on Windows, macOS, Linux. Freshservice runs on Web, Ios, Android.
What is CrowdStrike Falcon best used for?
CrowdStrike Falcon is most often used for small endpoint deployments via falcon go with per-device pricing, mid-market organisations via falcon pro or enterprise with advanced threat detection, organisations requiring custom managed detection and response via falcon complete. Of those, small endpoint deployments via falcon go with per-device pricing and mid-market organisations via falcon pro or enterprise with advanced threat detection are not what Freshservice is typically brought in for.
What can CrowdStrike Falcon do that Freshservice cannot?
CrowdStrike Falcon covers Next-gen antivirus, Endpoint detection and response, Threat intelligence, IT hygiene. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle AWS, Azure, HIPAA.
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