Is Copper or UJET better?

Neither clearly leads. Copper starts at Free and UJET at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Copper or UJET?

Copper has a free tier; the other does not. Paid plans start at Free for Copper and $65/month for UJET.

Does Copper or UJET run on more platforms?

Copper runs on Web. UJET runs on Web, iOS, Android, API.

Can I use Copper for free?

Yes. Copper has a free tier, so you can try it without paying. UJET starts at $65/month.

What is Copper best used for?

Copper is most often used for crm for teams working inside google workspace, pipeline and deal tracking, contact enrichment and activity capture, workflow automation on the higher tiers. Of those, crm for teams working inside google workspace and pipeline and deal tracking are not what UJET is typically brought in for.

What can Copper do that UJET cannot?

Copper covers Gmail integration, Contact management, Deal tracking, Pipeline management. UJET covers Smartphone-native channels, Omnichannel routing, Google CCAI integration, Agent workspace.

CRM · head to head

Copper vs UJET

Copper

CRM

Gmail-native CRM for growth teams

From: Free
Free plan: Yes

Full review Website

UJET

Customer Support

Mobile-first cloud contact centre that publishes per-seat list prices and runs on Google Cloud

From: $65/month
Free plan: No

Full review Website

The short version

Only Copper has a free tier, so it costs nothing to try first.
Each has a real cost: Copper the Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month; UJET the published tier prices exclude nearly every channel, so chat, email, SMS and social cost 10 USD per seat each on top and conversational AI is quoted separately, meaning a realistic omnichannel seat lands well above the advertised 99 USD.
They diverge on capability: Copper covers Gmail integration, UJET covers Smartphone-native channels.
Prices and features above were last checked on 2 September 2026.

Where they differ

Only the attributes on which Copper and UJET actually diverge.

Attributes where Copper and UJET differ
Attribute	Copper	UJET
Starting price	Free	$65/month
Pricing model	subscription	Per user per month
Free tier	Yes	No
Platforms	Web	Web, iOS, Android, API
Category	CRM	Customer Support
Founded	2014	Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Copper

Gmail integration
Contact management
Deal tracking
Pipeline management
Email tracking
Automation
Gmail
Google Calendar

Only in UJET

Smartphone-native channels
Omnichannel routing
Google CCAI integration
Agent workspace
Biometric and device authentication
Co-browse
Outbound dialler
Workforce management add-on

What people use each for

The jobs each tool is most often brought in to do.

Copper

CRM for teams working inside Google Workspacenot UJET
Pipeline and deal trackingnot UJET
Contact enrichment and activity capturenot UJET
Workflow automation on the higher tiersnot UJET

UJET

A consumer app company whose support cases are resolved faster when the customer can attach a photo or screen recording from the phone they are already holdingnot Copper
A Google Cloud shop that wants Dialogflow CX bots and a contact centre on the same platform without stitching two vendors togethernot Copper
A retail or utilities contact centre that needs verified caller identity without knowledge-based authentication questionsnot Copper
A support organisation of 100 to 600 seats that wants a published per-seat list price to benchmark against a Genesys or NICE renewal quotenot Copper

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Copper

The Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month
Professional at $59 per user per month still caps at 15,000 contacts and 50 companies
Workflow automation, bulk email and reporting all require Professional
Email sequences, custom reports and multi-currency are Business tier only at $99 per user per month
The advertised prices are the annual rates; monthly billing runs from $29 to $134 per user

UJET

The published tier prices exclude nearly every channel, so chat, email, SMS and social cost 10 USD per seat each on top and conversational AI is quoted separately, meaning a realistic omnichannel seat lands well above the advertised 99 USD.
Workforce management is a 30 USD per seat add-on rather than a platform capability, so a contact centre buying UJET for its full stack pays roughly a third again on top of the Pro rate before any AI.
UJET supplies the technology behind Google Cloud Contact Center AI Platform while Google simultaneously expands its own Customer Engagement Suite, a partner-competitor overlap that analysts have publicly warned could cannibalise UJET, and it introduces roadmap risk into a multi-year contract.
The smartphone-native premise only pays off if your customers actually contact you from a mobile app you control; organisations whose volume arrives by inbound telephone number from landlines and desktop web get little benefit from the differentiating features.
UJET is materially smaller than NICE, Genesys and Five9, so the partner and consultancy ecosystem for complex integrations, custom reporting and specialist routing design is thinner, and niche requirements more often become professional services line items.
UJET sold its own professional services business unit to Onix in July 2025, so implementation and services delivery on a new contract may run through a third party rather than the vendor itself, which changes who is accountable when a deployment slips.

Pricing, plan by plan

Copper

Free

Basic$undefined/mo
Professional$undefined/mo
Business$undefined/mo

UJET

$65/month

Basic$65/month
- Voice
- Agent workspace
- Standard routing
Digital$69/month
- Digital channels
- Agent workspace
- Routing
Pro$99/month
- Everything in Basic
- Advanced routing
- Advanced reporting
Enterprise$120/month
- Everything in Pro
- Enterprise security controls
- SSO

Which should you pick?

Choose Copper if

You need gmail integration.
You want to start without paying.
You also want contact management.

Copper review

Choose UJET if

You need smartphone-native channels.
You work on Web, iOS, Android, API.
You also want omnichannel routing.

UJET review

Questions people ask

Is Copper or UJET better?: Neither clearly leads. Copper starts at Free and UJET at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Copper or UJET?: Copper has a free tier; the other does not. Paid plans start at Free for Copper and $65/month for UJET.
Does Copper or UJET run on more platforms?: Copper runs on Web. UJET runs on Web, iOS, Android, API.
Can I use Copper for free?: Yes. Copper has a free tier, so you can try it without paying. UJET starts at $65/month.
What is Copper best used for?: Copper is most often used for crm for teams working inside google workspace, pipeline and deal tracking, contact enrichment and activity capture, workflow automation on the higher tiers. Of those, crm for teams working inside google workspace and pipeline and deal tracking are not what UJET is typically brought in for.
What can Copper do that UJET cannot?: Copper covers Gmail integration, Contact management, Deal tracking, Pipeline management. UJET covers Smartphone-native channels, Omnichannel routing, Google CCAI integration, Agent workspace.

Answered from the vendors’ own pages

Copper: How much does Copper cost per person?

Basic is $29/month (or $23/month annual). Professional is $69/month (or $59/month annual). Business is $134/month (or $99/month annual). All pricing is per seat in USD, excluding taxes.

Source

UJET: Is UJET the same product as Google Cloud Contact Center AI Platform?

Effectively yes at the platform layer. Google resells UJET technology under its own brand, which is why Dialogflow integration is native rather than bolted on.

Copper: What contact limit does each plan allow?

Basic allows 2,500 contacts. Professional allows 15,000 contacts. Business allows unlimited contacts.

Source

UJET: What does a realistic omnichannel seat cost?

Add the channel add-ons to the tier price. Pro at 99 USD plus chat, email, SMS and social at 10 USD each is 139 USD per seat per month before any AI or workforce management.

Copper: How much can I save by paying annually?

Annual billing saves 14-26% vs. monthly: Basic saves 20%, Professional saves 14%, Business saves 26%. For example, Professional costs $69/month on monthly billing but only $59/month when billed annually.

Source

UJET: Does UJET include workforce management?

No. It is a separate add-on at 30 USD per user per month, so many buyers pair UJET with a dedicated WFM tool instead.

Copper: Is there a free trial or free plan?

Yes. Copper offers a 14-day free trial with instant activation and no credit card required. Trial includes full access to all features.

Source

UJET: How large a contact centre does it suit?

It is realistic from roughly 50 seats upward, and most commonly deployed in the 100 to 600 seat range rather than at several-thousand-seat scale.

Copper vs UJET

Copper

UJET

The short version

Where they differ

What each one covers

Only in Copper

Only in UJET

What people use each for

Copper

UJET

Where each one falls short

Copper

UJET

Pricing, plan by plan

Copper

UJET

Which should you pick?

Choose Copper if

Choose UJET if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Copper

More on UJET

Keep looking

Other head to heads