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Government · head to head

Citizen vs Entrust Identity as a Service

Citizen logo

Citizen

Government

Real-time Safety Alerts

From
Free
Free plan
Yes
Full reviewWebsite
Entrust Identity as a Service logo

Entrust Identity as a Service

Cybersecurity

Workforce and customer authentication from a certificate authority

From
$2/month
Free plan
No
Full reviewWebsite

The short version

  • Only Citizen has a free tier, so it costs nothing to try first.
  • Each has a real cost: Citizen no premium or paid features mentioned; Entrust Identity as a Service the application integration catalogue is smaller than that of the dedicated identity vendors, so uncommon SaaS applications more often need custom SAML configuration rather than a template.
  • They diverge on capability: Citizen covers Real-time Alerts, Entrust Identity as a Service covers Multi-factor authentication.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Citizen and Entrust Identity as a Service actually diverge.

Attributes where Citizen and Entrust Identity as a Service differ
AttributeCitizenEntrust Identity as a Service
Starting priceFree$2/month
Pricing modelfreemiumPer user per month
Free tierYesNo
PlatformsIos, AndroidWeb, iOS, Android, Windows, Linux
CategoryGovernmentCybersecurity
Founded2016Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Citizen

  • Real-time Alerts
  • 911 Monitoring
  • Live Video
  • Safety Map
  • Personal Safety
  • Emergency Services
  • Social Media
  • Location Services

Only in Entrust Identity as a Service

  • Multi-factor authentication
  • Single sign-on
  • Adaptive authentication
  • Passwordless login
  • Credential lifecycle
  • Derived PIV credentials
  • Directory integration

What people use each for

The jobs each tool is most often brought in to do.

Citizen

  • Citizen Servicesnot Entrust Identity as a Service
  • Records Managementnot Entrust Identity as a Service
  • Public Safetynot Entrust Identity as a Service
  • Civic Engagementnot Entrust Identity as a Service

Entrust Identity as a Service

  • A government agency needing derived mobile credentials from an existing PIV smart card estatenot Citizen
  • A bank that must support hardware tokens for corporate treasury users alongside push authentication for staffnot Citizen
  • An organisation already buying Entrust certificates that wants credential issuance and authentication from one vendornot Citizen
  • A defence supplier required to use certificate-based authentication that mainstream cloud identity products handle poorlynot Citizen

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Citizen

  • No premium or paid features mentioned
  • App is completely free with no monetization model disclosed
  • No in-app purchases or premium tier mentioned
  • Subscription or paid features may exist but not disclosed

Entrust Identity as a Service

  • The application integration catalogue is smaller than that of the dedicated identity vendors, so uncommon SaaS applications more often need custom SAML configuration rather than a template.
  • Developer experience for customer identity use cases is behind the specialists, and teams building consumer signup flows will find the APIs and documentation less complete.
  • Advanced capabilities including adaptive authentication and credential management sit above the published entry price, so the two dollar figure rarely reflects what a regulated buyer actually spends.
  • There are two overlapping products, Identity as a Service and Identity Enterprise, and choosing wrongly at the start means a migration later rather than a licence change.
  • Identity governance, access certification and privileged access are not covered, so an organisation with audit-driven access review requirements needs a second vendor alongside it.

Pricing, plan by plan

Citizen

Free
  • BasicFree
    • Real-time Alerts
    • Incident Feed
    • Safety Map

Entrust Identity as a Service

$2/month
  • Workforce Standard$2/month
    • Multi-factor authentication
    • Single sign-on
    • Directory integration
  • Higher tiers$undefined/month
    • Adaptive risk-based authentication
    • Certificate and smart card credential management
    • Derived PIV credentials

Which should you pick?

Choose Citizen if

  • You need real-time alerts.
  • You want to start without paying.
  • You work on Ios, Android.
  • You also want 911 monitoring.
Citizen review

Choose Entrust Identity as a Service if

  • You need multi-factor authentication.
  • You work on Web, iOS, Android, Windows, Linux.
  • You also want single sign-on.
Entrust Identity as a Service review

Questions people ask

Is Citizen or Entrust Identity as a Service better?
Neither clearly leads. Citizen starts at Free and Entrust Identity as a Service at $2/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Citizen or Entrust Identity as a Service?
Citizen has a free tier; the other does not. Paid plans start at Free for Citizen and $2/month for Entrust Identity as a Service.
Does Citizen or Entrust Identity as a Service run on more platforms?
Citizen runs on Ios, Android. Entrust Identity as a Service runs on Web, iOS, Android, Windows, Linux.
Can I use Citizen for free?
Yes. Citizen has a free tier, so you can try it without paying. Entrust Identity as a Service starts at $2/month.
What is Citizen best used for?
Citizen is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Entrust Identity as a Service is typically brought in for.
What can Citizen do that Entrust Identity as a Service cannot?
Citizen covers Real-time Alerts, 911 Monitoring, Live Video, Safety Map. Entrust Identity as a Service covers Multi-factor authentication, Single sign-on, Adaptive authentication, Passwordless login.

Answered from the vendors’ own pages

Citizen: How much does Citizen cost?

Citizen is available as a free app download for iOS and Android. The app includes core safety and alert features at no cost.

Source
Entrust Identity as a Service: Is MFA included or extra?

Multi-factor authentication is included in the workforce bundles rather than sold separately, which is not true of every competitor. Adaptive risk-based authentication sits in higher tiers.

Citizen: Are there paid features or premium subscriptions in Citizen?

Citizen's website does not mention paid features, premium subscriptions, or in-app purchases. All advertised features appear to be included in the free app.

Source
Entrust Identity as a Service: Does it do identity governance?

No. Access certification, role mining and joiner-mover-leaver governance require a separate product such as SailPoint or Saviynt.

Entrust Identity as a Service: Why choose this over Okta or Entra ID?

Almost always because of PKI, smart cards or derived credentials. Without that requirement the mainstream platforms are the stronger general purpose choice.

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