Softwr

Customer Success · head to head

Bonjoro vs Brainshark

Bonjoro logo

Bonjoro

Customer Success

Personal video messages triggered from your CRM, aimed at onboarding and retention rather than cold outreach

From
Free
Rated
-
Full reviewWebsite
Brainshark logo

Brainshark

Sales Enablement

Sales Readiness Platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Bonjoro has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bonjoro the whole benefit depends on people recording videos daily, and there is no product mechanism that creates that discipline, so licences commonly sit idle within one quarter of purchase.; Brainshark user interface feels outdated with limited formatting customization options
  • They diverge on capability: Bonjoro covers Trigger-driven task queue, Brainshark covers Content authoring.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Bonjoro and Brainshark actually diverge.

Attributes where Bonjoro and Brainshark differ
AttributeBonjoroBrainshark
Starting priceFreeOn request
Pricing modelPer user per monthUnknown
Free tierYesNo
PlatformsWeb, iOS, Android, Chrome extensionWeb, Ios, Android
CategoryCustomer SuccessSales Enablement
FoundedUnknown1999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bonjoro

  • Trigger-driven task queue
  • Mobile and desktop recording
  • Screen recording
  • Branded call to action pages
  • Message templates
  • Custom domain
  • One-to-many video
  • Team assignment

Only in Brainshark

  • Content authoring
  • Video coaching
  • Training
  • Assessments
  • Analytics
  • Salesforce
  • Microsoft Dynamics
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Bonjoro

  • A software company welcoming every new trial signup with a named human video in the first twenty four hours to lift activationnot Brainshark
  • An ecommerce brand thanking first-time purchasers personally to convert them into repeat buyersnot Brainshark
  • A customer success team sending a personal video the moment a health score drops rather than an automated churn emailnot Brainshark
  • A founder-led sales team differentiating early conversations before there is a large enough team for conventional sales cadencesnot Brainshark

Brainshark

  • Customer Successnot Bonjoro
  • Sales Readinessnot Bonjoro
  • Content Authoringnot Bonjoro

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bonjoro

  • The whole benefit depends on people recording videos daily, and there is no product mechanism that creates that discipline, so licences commonly sit idle within one quarter of purchase.
  • Billing is per user, so a five person customer success team multiplies the headline monthly figure straight away and the cost scales with team size rather than with results.
  • Key capabilities including custom domain, removing Bonjoro branding and one-to-many video are gated to the top published tier, which is several times the entry price.
  • Personal video does not scale beyond a certain volume of accounts, so it works for high value or early stage relationships and simply cannot cover a long tail of thousands of small customers.
  • Recipients increasingly recognise the format from sales outreach, which erodes the novelty that made early adopters see high reply rates, and the effect is weaker now than the vendor case studies suggest.

Brainshark

  • User interface feels outdated with limited formatting customization options
  • Branching feature is very limited compared to competitors
  • Course catalog and transcript management in Salesforce are clunky and unintuitive
  • Administrative controls are complex and adjusting settings takes longer than expected

Pricing, plan by plan

Bonjoro

Free
  • FreeFree
    • Up to fifty videos
    • Integrations with your existing stack
    • Unlimited screen recording
  • Starter$15/month
    • Custom branding
    • Three message templates
    • Standard integrations
  • Pro$29/month
    • Unlimited videos
    • Five message templates
    • Onboarding strategy session
  • Growth$79/month
    • One-to-many video
    • Custom domain
    • Bonjoro branding removed

Brainshark

On request

No published plan breakdown. See the Brainshark review.

Which should you pick?

Choose Bonjoro if

  • You need trigger-driven task queue.
  • You want to start without paying.
  • You work on Web, iOS, Android, Chrome extension.
  • You also want mobile and desktop recording.
Bonjoro review

Choose Brainshark if

  • You need content authoring.
  • You work on Web, Ios, Android.
  • You also want video coaching.
Brainshark review

Questions people ask

Is Bonjoro or Brainshark better?
Neither clearly leads. Bonjoro starts at Free and Brainshark at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bonjoro or Brainshark?
Bonjoro has a free tier; the other does not. Paid plans start at Free for Bonjoro and On request for Brainshark.
Does Bonjoro or Brainshark run on more platforms?
Bonjoro runs on Web, iOS, Android, Chrome extension. Brainshark runs on Web, Ios, Android.
Can I use Bonjoro for free?
Yes. Bonjoro has a free tier, so you can try it without paying. Brainshark starts at On request.
What is Bonjoro best used for?
Bonjoro is most often used for a software company welcoming every new trial signup with a named human video in the first twenty four hours to lift activation, an ecommerce brand thanking first-time purchasers personally to convert them into repeat buyers, a customer success team sending a personal video the moment a health score drops rather than an automated churn email, a founder-led sales team differentiating early conversations before there is a large enough team for conventional sales cadences. Of those, a software company welcoming every new trial signup with a named human video in the first twenty four hours to lift activation and an ecommerce brand thanking first-time purchasers personally to convert them into repeat buyers are not what Brainshark is typically brought in for.
What can Bonjoro do that Brainshark cannot?
Bonjoro covers Trigger-driven task queue, Mobile and desktop recording, Screen recording, Branded call to action pages. Brainshark covers Content authoring, Video coaching, Training, Assessments.

Answered from the vendors’ own pages

Bonjoro: Is Bonjoro Video a separate product?

No. Bonjoro is one product; the name appears in directories in a couple of forms but there is a single personal video platform.

Brainshark: What is Brainshark primarily used for?

Brainshark is used for sales enablement, onboarding, and continuous training to prepare customer-facing teams with content, coaching, and certifications for buyer interactions.

Source
Bonjoro: How is it priced?

Per user per month, from a free fifty video tier through Starter at fifteen dollars and Pro at twenty nine dollars to Growth at around seventy nine dollars. Confirm current rates and the annual versus monthly difference before purchase.

Brainshark: Does Brainshark integrate with PowerPoint?

Yes, Brainshark offers PowerPoint integrations along with a mobile app for on-demand training access and content authoring capabilities.

Source
Bonjoro: Does it work for cold outreach?

It can, but the design intent and the strongest results are in onboarding, activation and retention where there is already a relationship.

Brainshark: Can Brainshark track employee training completion?

Yes, Brainshark provides training tracking, analytics, and scorecards for monitoring completion and engagement across your sales team.

Source
Bonjoro: What actually makes it fail?

Teams that do not build a daily recording habit. The queue fills up, nobody clears it, and the subscription becomes shelfware.

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