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Surveys · head to head

Medallia vs Talend

Medallia logo

Medallia

Surveys

Enterprise experience management platform for customer, employee and contact centre feedback

From
On request
Rated
-
Full reviewWebsite
Talend logo

Talend

Automation Integration

Cloud data integration platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Medallia there is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.; Talend no published pricing; all customers receive customized quotes based on usage
  • They diverge on capability: Medallia covers Multi-channel feedback capture, Talend covers ETL pipelines.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Medallia and Talend actually diverge.

Attributes where Medallia and Talend differ
AttributeMedalliaTalend
Pricing modelquoteusage-based
PlatformsWeb, iOS, AndroidWeb, On-premise
CategorySurveysAutomation Integration
FoundedUnknown2006

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Medallia

  • Multi-channel feedback capture
  • AI text and sentiment analysis
  • Role-based reporting
  • Contact centre analytics
  • Experience orchestration
  • Market research tools

Only in Talend

  • ETL pipelines
  • Data quality
  • Master data management
  • Real-time streaming
  • Cloud synchronization
  • Monitoring
  • Scheduling
  • 1000+ connectors

What people use each for

The jobs each tool is most often brought in to do.

Medallia

  • A retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platformnot Talend
  • An enterprise with a dedicated CX team needing role-based dashboards from frontline staff to the executive teamnot Talend
  • A contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scoresnot Talend
  • A company running employee and customer experience programmes and wanting one vendor across bothnot Talend

Talend

  • Enterprises consolidating data integration and pipeline orchestration now under the Qlik Talend Cloud brandnot Medallia

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Medallia

  • There is no published pricing and no self-serve tier, so evaluating cost requires a sales process before any real budgeting can happen.
  • Implementation is a project, not a signup, and typically involves data integration and consulting work before the platform produces usable dashboards.
  • The breadth of modules means a buyer who only needs a simple survey tool is paying for enterprise infrastructure they will not use.
  • Switching away later means re-architecting how feedback is collected across the organisation, which creates real vendor lock-in once rolled out.
  • Smaller teams and mid-market companies are effectively priced out, since the platform and its go-to-market are built for large enterprise accounts.

Talend

  • No published pricing; all customers receive customized quotes based on usage
  • Billing measured by combination of data volume moved, job executions, and execution duration
  • Pricing details available only through sales contact; no self-serve pricing model

Pricing, plan by plan

Medallia

On request
  • Medallia Experience Cloud$undefined/year
    • No published pricing, sold as a multi-year enterprise contract
    • Pricing depends on modules (CX, EX, contact centre, market research)
    • Implementation and integration typically charged separately

Talend

On request
  • Starter$null/usage
    • Basic SaaS connectivity
  • Standard$null/usage
    • Real-time data movement
    • Change Data Capture (CDC)
  • Premium$null/usage
    • Transformation capabilities
    • Automation features
  • Enterprise$null/usage
    • Comprehensive quality features
    • Governance capabilities

Which should you pick?

Choose Medallia if

  • You need multi-channel feedback capture.
  • You work on Web, iOS, Android.
  • You also want ai text and sentiment analysis.
Medallia review

Choose Talend if

  • You need etl pipelines.
  • You work on Web, On-premise.
  • You also want data quality.
Talend review

Questions people ask

Is Medallia or Talend better?
Neither clearly leads. Medallia starts at On request and Talend at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Medallia or Talend?
Medallia starts at On request and Talend at On request.
Does Medallia or Talend run on more platforms?
Medallia runs on Web, iOS, Android. Talend runs on Web, On-premise.
What is Medallia best used for?
Medallia is most often used for a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform, an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team, a contact centre wanting agent coaching and quality management driven by the same data as customer satisfaction scores, a company running employee and customer experience programmes and wanting one vendor across both. Of those, a retail or hospitality chain that wants customer feedback, digital behaviour and call transcripts unified in one platform and an enterprise with a dedicated cx team needing role-based dashboards from frontline staff to the executive team are not what Talend is typically brought in for.
What can Medallia do that Talend cannot?
Medallia covers Multi-channel feedback capture, AI text and sentiment analysis, Role-based reporting, Contact centre analytics. Talend covers ETL pipelines, Data quality, Master data management, Real-time streaming.

Answered from the vendors’ own pages

Medallia: Is there a self-serve or free version?

No. Medallia sells only through direct sales with quoted enterprise contracts; there is no published price list.

Talend: How is Talend Cloud priced?

Talend Cloud uses a usage-based pricing model where customers subscribe to a chosen edition (Starter, Standard, Premium, or Enterprise) and pay based on capacity used. Billing is calculated as a combination of data volume moved, number of job executions, and execution duration, with no published rates.

Source
Medallia: Can a mid-sized company buy Medallia?

Technically yes, but the sales motion, implementation cost and contract structure are built for large enterprise deployments, not smaller teams.

Talend: What are Talend Cloud editions?

Talend Cloud offers four editions: Starter (basic SaaS connectivity), Standard (real-time data movement and CDC), Premium (transformation and automation), and Enterprise (comprehensive quality and governance). All pricing is custom based on usage.

Source
Medallia: Does it replace a standalone survey tool?

It can collect surveys, but its value is in unifying multiple feedback channels; a company only needing surveys is better served by a cheaper dedicated tool.

Talend: Does Talend Cloud provide usage monitoring?

Yes. Talend provides a self-serve telemetry dashboard where customers can monitor usage trends and receive alerts as utilization approaches capacity limits, allowing tracking of data volume, job executions, and execution duration.

Source
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