Softwr

Sales Enablement · head to head

Bigtincan vs Character.AI

Bigtincan logo

Bigtincan

Sales Enablement

AI-Powered Sales Enablement

From
On request
Rated
-
Full reviewWebsite
Character.AI logo

Character.AI

AI

Chat with AI-powered characters

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Character.AI has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bigtincan no published pricing makes budgeting difficult and requires contacting sales for quotes; Character.AI aI responses become repetitive during long conversations and hit loops with identical answers
  • They diverge on capability: Bigtincan covers AI content recommendations, Character.AI covers Character creation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Bigtincan and Character.AI actually diverge.

Attributes where Bigtincan and Character.AI differ
AttributeBigtincanCharacter.AI
Starting priceOn requestFree
Free tierNoYes
CategorySales EnablementAI
Founded20082021

Identical on both: pricing model (Unknown), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bigtincan

  • AI content recommendations
  • Mobile enablement
  • Document automation
  • Training
  • Analytics
  • Salesforce
  • Microsoft Dynamics
  • SAP

Only in Character.AI

  • Character creation
  • Conversational AI
  • Roleplay
  • Group chats
  • Mobile apps

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bigtincan

  • Customer Successnot Character.AI
  • Sales Enablementnot Character.AI
  • Ai Automationnot Character.AI

Character.AI

  • ai tools managementnot Bigtincan
  • Workflow automationnot Bigtincan
  • Reportingnot Bigtincan

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bigtincan

  • No published pricing makes budgeting difficult and requires contacting sales for quotes
  • Steep implementation and onboarding costs on top of per-user fees for enterprise plans
  • Complex setup process requiring significant organizational change management to adopt

Character.AI

  • AI responses become repetitive during long conversations and hit loops with identical answers
  • Significant memory degradation - characters forget their established identities within conversations
  • Content filters sometimes too restrictive for nuanced character creation
  • Chat history occasionally disappears mid-conversation
  • Mandatory face-based age verification (introduced April 2026) fails on legitimate adult users
  • Full-screen ads inserted into chat boxes break immersion, not relegated to sidebars

Pricing, plan by plan

Bigtincan

On request
  • SMB$undefined/custom
    • Average cost $17,937
    • Sales enablement basics
    • Mobile access
  • Enterprise$undefined/custom
    • Average cost $139,644
    • Advanced features
    • Dedicated support

Character.AI

Free
  • FreeFree
    • Access to 10 million+ AI characters
    • Unlimited messages (with rate limiting as of May 2026)
    • Character creation and customization
  • c.ai+$9.99/month
    • Faster response speeds
    • Priority access during peak hours
    • Voice calls with characters

Which should you pick?

Choose Bigtincan if

  • You need ai content recommendations.
  • You work on Web, iOS, Android.
  • You also want mobile enablement.
Bigtincan review

Choose Character.AI if

  • You need character creation.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want conversational ai.
Character.AI review

Questions people ask

Is Bigtincan or Character.AI better?
Neither clearly leads. Bigtincan starts at On request and Character.AI at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bigtincan or Character.AI?
Character.AI has a free tier; the other does not. Paid plans start at On request for Bigtincan and Free for Character.AI.
Does Bigtincan or Character.AI run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
Can I use Character.AI for free?
Yes. Character.AI has a free tier, so you can try it without paying. Bigtincan starts at On request.
What is Bigtincan best used for?
Bigtincan is most often used for customer success, sales enablement, ai automation. Of those, customer success and sales enablement are not what Character.AI is typically brought in for.
What can Bigtincan do that Character.AI cannot?
Bigtincan covers AI content recommendations, Mobile enablement, Document automation, Training. Character.AI covers Character creation, Conversational AI, Roleplay, Group chats. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Bigtincan: Does Bigtincan publish transparent pricing?

No. Bigtincan uses quote-based pricing with no published list prices. Most customers report effective costs of $25-$45 per user per month when billed annually, with SMB plans averaging $17,937 and Enterprise plans averaging $139,644.

Source
Character.AI: Is Character.AI free?

Character.AI has a free tier with unlimited messages to all 10 million+ AI characters. The paid c.ai+ subscription ($9.99/month) adds faster response speeds, priority access during peak hours, voice calls, and access to the Imagine Gallery image generator.

Source
Bigtincan: What is included in Bigtincan's mobile capabilities?

Bigtincan includes mobile access for sales teams to access content, run presentations, and engage customers on their devices as part of its mobile-first sales enablement approach.

Source
Character.AI: What platforms is Character.AI available on?

Character.AI is available on iOS, Android mobile apps, and through the web at character.ai. Users can also link their Character.AI account to Discord for community features.

Source
Bigtincan: Does Bigtincan include AI-powered features?

Yes. Bigtincan includes AI-powered features for content recommendations, sales coaching, and engagement analytics to help teams optimize their selling process.

Source
Character.AI: Does Character.AI have usage limits?

As of May 2026, Character.AI introduced metering and usage limits on free chats to encourage paid subscriptions. Free users also see ads interrupting conversations.

Source
Character.AI: What happened with Google's deal?

In 2024, Google entered a licensing agreement valued at $2.7 billion, granting access to Character.AI's technology while co-founders Noam Shazeer and Daniel De Freitas returned to Google DeepMind. Character.AI remains operationally independent.

Source
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