Softwr

Automation Integration · head to head

Automate.io vs Customerly

Automate.io logo

Automate.io

Automation Integration

Connect and automate your cloud applications

From
Free
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Automate.io no longer exists as a product. automate.io redirects to notion.com, which acquired the company and wound the integration service down; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Automate.io covers Multi-step automations, Customerly covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Automate.io and Customerly actually diverge.

Attributes where Automate.io and Customerly differ
AttributeAutomate.ioCustomerly
Pricing modelusage-basedsubscription
PlatformsWeb, MobileWeb, Ios, Android
CategoryAutomation IntegrationCustomer Support
Founded20142015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Automate.io

  • Multi-step automations
  • Conditional logic
  • Data mapping
  • Error handling
  • Scheduling
  • Webhooks
  • API integrations
  • 500+ apps

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Zapier

Both cover

  • Slack
  • Shopify
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Automate.io

  • Workflow Automationnot Customerly
  • Data Integrationnot Customerly
  • Process Automationnot Customerly
  • App Integrationnot Customerly
  • API Connectivitynot Customerly

Customerly

  • Customer supportnot Automate.io
  • Lead generationnot Automate.io
  • Email marketingnot Automate.io
  • Customer feedbacknot Automate.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Automate.io

  • No longer exists as a product. automate.io redirects to notion.com, which acquired the company and wound the integration service down
  • Existing automations were not portable to Notion, so users had to rebuild elsewhere

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Automate.io

Free
  • FreeFree
    • 250 tasks/month
    • 2 automations
  • Starter$15/month
    • 5000 tasks/month
    • Unlimited automations
    • Email support
  • Professional$50/month
    • Unlimited tasks
    • Priority support
    • Advanced features

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Automate.io if

  • You need multi-step automations.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want conditional logic.
Automate.io review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Automate.io or Customerly better?
Neither clearly leads. Automate.io starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Automate.io or Customerly?
Automate.io starts at Free and Customerly at Free.
Does Automate.io or Customerly run on more platforms?
Automate.io runs on Web, Mobile. Customerly runs on Web, Ios, Android.
Can I use Automate.io for free?
Both have a free tier, so you can try either at no cost before committing.
What is Automate.io best used for?
Automate.io is most often used for workflow automation, data integration, process automation, app integration. Of those, workflow automation and data integration are not what Customerly is typically brought in for.
What can Automate.io do that Customerly cannot?
Automate.io covers Multi-step automations, Conditional logic, Data mapping, Error handling. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle Slack, Shopify, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Share

Related pages

More on Automate.io

More on Customerly

Keep looking

Other head to heads