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CRM · head to head

Attio vs SupportBee

Attio logo

Attio

CRM

The CRM built for the next generation of companies

From
Free
Free plan
Yes
Visit AttioFull review
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Free plan
No
Visit SupportBeeFull review

The short version

  • Attio is a radically flexible CRM; SupportBee is a straightforward email ticketing system.
  • Attio has a free plan, then $44/mo; SupportBee starts at $13/mo.
  • Only Attio lists flexible views; only SupportBee lists shared inbox.
  • Where Attio falls short: the free plan stops at 3 seats and 50,000 records.
  • Where SupportBee falls short: email-only ticketing, no live chat, phone support, chatbots, or AI features.
  • Prices and features on this page were last checked on 13 November 2026.

Where they differ

Only the attributes on which Attio and SupportBee actually diverge.

Attributes where Attio and SupportBee differ
AttributeAttioSupportBee
Starting priceFree$13/month
Free tierYesNo
PlatformsWeb, iOS, Android, APIWeb
CategoryCRMCustomer Support
Founded20212010

Not yet recorded: pricing model for SupportBee.

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Attio

  • Custom data model
  • Flexible views
  • Email integration
  • Calendar sync
  • Automations
  • Mobile app
  • Real-time collaboration
  • Templates

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Trello
  • Asana

Both cover

  • Slack
  • Zapier
  • 2FA

What people use each for

The jobs each tool is most often brought in to do.

Attio

  • Sales pipelinenot SupportBee
  • Customer managementnot SupportBee
  • Deal trackingnot SupportBee
  • Investor relationsnot SupportBee
  • Partnership managementnot SupportBee

SupportBee

  • Email supportnot Attio
  • Ticket managementnot Attio
  • Team collaborationnot Attio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Attio

  • The free plan stops at 3 seats and 50,000 records
  • Outbound email is capped at 200 messages a month on the free plan and 1,000 on Plus
  • Call Intelligence, sequences, advanced reporting and permission controls all require the Pro tier
  • Custom objects are capped at 3 on free, 5 on Plus and 12 on Pro, with unlimited objects reserved for Enterprise
  • File storage is capped at 50 GB on the free and Plus tiers

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

Attio

Free
  • FreeFree
    • Up to 3 seats
    • 50000 records
    • 3 objects
  • Plus$44/mo
    • Up to 10 seats
    • 250000 records
    • 5 objects
  • Pro$99/mo
    • Unlimited seats
    • 1000000 records
    • 12 objects
  • EnterpriseFree
    • Custom pricing
    • Unlimited objects
    • Custom record limits

SupportBee

$13/month
  • Startup$13/mo
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/mo
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose Attio if

  • You need custom data model.
  • You want to start without paying.
  • You work on Web, iOS, Android, API.
  • You also want flexible views.
Attio review

Choose SupportBee if

  • You need shared inbox.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is Attio or SupportBee better?
Neither clearly leads. Attio starts at Free and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Attio or SupportBee?
Attio has a free tier; the other does not. Paid plans start at Free for Attio and $13/month for SupportBee.
Does Attio or SupportBee run on more platforms?
Attio runs on Web, iOS, Android, API. SupportBee runs on Web.
Can I use Attio for free?
Yes. Attio has a free tier, so you can try it without paying. SupportBee starts at $13/month.
What is Attio best used for?
Attio is most often used for sales pipeline, customer management, deal tracking, investor relations. Of those, sales pipeline and customer management are not what SupportBee is typically brought in for.
What can Attio do that SupportBee cannot?
Attio covers Custom data model, Flexible views, Email integration, Calendar sync. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Both handle Slack, Zapier, 2FA.

Answered from the vendors’ own pages

Attio: How much does Attio cost per user?

Attio's Plus plan is $44/user/month (or $35/month annually with 20% discount). Pro is $99/user/month (or $79/month annually). The Free plan includes up to 3 seats at no cost.

Source
SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
Attio: What are Attio's seat and record limits for each plan?

Free plan includes up to 3 seats with 50,000 records. Plus supports up to 10 seats with 250,000 records. Pro offers unlimited seats with 1 million records. Enterprise has custom record limits.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
Attio: Are there additional costs for Attio beyond the per-user subscription?

Yes, workspace credits are available as add-ons ($70-$475/month depending on volume). Annual billing provides a 20% discount on the base per-user cost.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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