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Customer Support · head to head

Amazon Connect vs Asana

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Asana logo

Asana

Technology

Manage your team's work, projects, & tasks online

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Asana the free Personal tier is capped at 2 users, so it does not cover a small team
  • They diverge on capability: Amazon Connect covers Voice, Asana covers Multiple project views.

Where they differ

Only the attributes on which Amazon Connect and Asana actually diverge.

Attributes where Amazon Connect and Asana differ
AttributeAmazon ConnectAsana
Pricing modelusage-basedUnknown
PlatformsWebWeb, iOS, Android
CategoryCustomer SupportTechnology
Founded20062008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • ServiceNow

Only in Asana

  • Multiple project views
  • Task dependencies
  • Milestones
  • Portfolios
  • Goals & OKRs
  • Workflow automation
  • Resource management
  • Reporting dashboards

Both cover

  • Salesforce
  • SOC2
  • HIPAA
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Asana
  • Voice, chat, email and SMS in one queuenot Asana
  • Conversational analytics and agent assistnot Asana
  • Outbound campaigns and automated contactnot Asana
  • Workforce scheduling for contact centre agentsnot Asana

Asana

  • Project planning & trackingnot Amazon Connect
  • Campaign managementnot Amazon Connect
  • Product launchesnot Amazon Connect
  • Event planningnot Amazon Connect
  • Agile & Scrum managementnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Asana

  • The free Personal tier is capped at 2 users, so it does not cover a small team
  • Timeline and Gantt views, reporting dashboards and time tracking all require Starter at $10.99 per user per month
  • Portfolios, goals, workload management and approvals need Advanced at $24.99 per user per month
  • Salesforce, Tableau and Power BI integrations are Advanced or above
  • Monthly billing costs more, at $13.49 and $30.49 against the annual rates

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Asana

Free

No published plan breakdown. See the Asana review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Asana if

  • You need multiple project views.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want task dependencies.
Asana review

Questions people ask

Is Amazon Connect or Asana better?
Neither clearly leads. Amazon Connect starts at Free and Asana at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Asana?
Amazon Connect starts at Free and Asana at Free.
Does Amazon Connect or Asana run on more platforms?
Amazon Connect runs on Web. Asana runs on Web, iOS, Android.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Asana is typically brought in for.
What can Amazon Connect do that Asana cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Asana covers Multiple project views, Task dependencies, Milestones, Portfolios. Both handle Salesforce, SOC2, HIPAA, ISO27001.

Answered from the vendors’ own pages

Asana: Does Asana have a free tier?

Yes. Asana offers a free Personal plan for up to 2 users, plus free trial access to paid plans.

Source
Asana: What is the starting price for Asana paid plans?

Asana Starter plan begins at $10.99 per user per month when billed annually, or $13.49 per user when billed monthly.

Source
Asana: Does Asana integrate with other work tools?

Yes. Asana offers 200+ integrations including Slack, Google Workspace, Microsoft Teams, Salesforce, Jira, and Zoom.

Source
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Related pages

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