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Customer Support · head to head

Amazon Connect vs Nifty

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Nifty logo

Nifty

Project Management

The operating system for your workflow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Nifty the free plan allows 100 MB of storage and 2 active projects
  • They diverge on capability: Amazon Connect covers Voice, Nifty covers Milestones.

Where they differ

Only the attributes on which Amazon Connect and Nifty actually diverge.

Attributes where Amazon Connect and Nifty differ
AttributeAmazon ConnectNifty
Starting priceFreeOn request
Pricing modelusage-basedfreemium
Free tierYesNo
PlatformsWebWeb, Ios, Android
CategoryCustomer SupportProject Management
Founded20062017

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce
  • ServiceNow
  • Zendesk

Only in Nifty

  • Milestones
  • Docs
  • Time tracking
  • Slack
  • Google Workspace
  • Zoom
  • SOC 2
  • Ios support

Both cover

  • Chat
  • Tasks
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Nifty
  • Voice, chat, email and SMS in one queuenot Nifty
  • Conversational analytics and agent assistnot Nifty
  • Outbound campaigns and automated contactnot Nifty
  • Workforce scheduling for contact centre agentsnot Nifty

Nifty

  • Project management with milestones, docs and team chat in one workspacenot Amazon Connect
  • Tracking client projects with guest access and time trackingnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Nifty

  • The free plan allows 100 MB of storage and 2 active projects
  • The standard plans are flat monthly fees with hard member caps, at 20 on Pro and 50 on Business, so the 21st member forces a jump from $79 to $124 a month
  • Active projects are capped at 100 on Pro despite the flat fee
  • Time tracking, custom fields and workflow automations all require the Pro plan
  • Microsoft SSO is Business only and SAML is Unlimited only, at $399 a month
  • White labelling and IP restriction are Unlimited only

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Nifty

On request
  • FreeFree
    • 2 projects
    • Basic features
  • Starter$5/month
    • 40 projects
    • Roadmaps
    • Time tracking

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want ml-powered analytics.
Amazon Connect review

Choose Nifty if

  • You need milestones.
  • You work on Web, Ios, Android.
  • You also want docs.
Nifty review

Questions people ask

Is Amazon Connect or Nifty better?
Neither clearly leads. Amazon Connect starts at Free and Nifty at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Nifty?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for Nifty.
Does Amazon Connect or Nifty run on more platforms?
Amazon Connect runs on Web. Nifty runs on Web, Ios, Android.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Nifty starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Nifty is typically brought in for.
What can Amazon Connect do that Nifty cannot?
Amazon Connect covers Voice, ML-powered analytics, Contact Lens, Outbound campaigns. Nifty covers Milestones, Docs, Time tracking, Slack. Both handle Chat, Tasks, Web support.
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Related pages

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