Softwr

Customer Support · head to head

Alvaria vs Gorgias

Alvaria logo

Alvaria

Customer Support

Compliant outbound dialling and contact centre infrastructure, under new ownership since October 2025

From
On request
Free plan
No
Full reviewWebsite
Gorgias logo

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From
$10/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Alvaria the October 2025 restructuring wrote off more than 75% of roughly $950 million of debt and handed control to a lender group led by Nut Tree Capital, so the owner is now a credit fund optimising for debt recovery rather than a growth investor, which is a real signal about future research spending.; Gorgias no published pricing; customers must sign up or contact sales
  • They diverge on capability: Alvaria covers Compliant outbound dialling, Gorgias covers Omnichannel inbox.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Alvaria and Gorgias actually diverge.

Attributes where Alvaria and Gorgias differ
AttributeAlvariaGorgias
Starting priceOn request$10/month
Pricing modelquoteusage-based
PlatformsWeb, WindowsWeb, Ios, Android
CategoryCustomer SupportLive Chat
FoundedUnknown2015

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Alvaria

  • Compliant outbound dialling
  • Campaign and list strategy
  • Alvaria CXP
  • Inbound ACD routing
  • Recording and quality management
  • Multi-channel outreach
  • Agentic AI outreach
  • Flexible deployment

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Shopify
  • BigCommerce

What people use each for

The jobs each tool is most often brought in to do.

Alvaria

  • A collections operation that must run high-volume outbound under TCPA and FCC abandonment rules and needs the dialler itself to enforce the constraints.not Gorgias
  • A government or regulated buyer whose procurement forbids a pure public cloud deployment and needs an on-premise or hybrid contact centre platform.not Gorgias
  • A utility running arrears and outage notification campaigns across voice and SMS with list strategy and retry logic managed centrally.not Gorgias
  • An existing Aspect Unified IP estate deciding whether to modernise in place or migrate off, and needing a vendor path rather than a rip and replace.not Gorgias

Gorgias

  • Customer helpdesk automationnot Alvaria
  • Omnichannel customer supportnot Alvaria
  • AI-powered conversation resolutionnot Alvaria

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Alvaria

  • The October 2025 restructuring wrote off more than 75% of roughly $950 million of debt and handed control to a lender group led by Nut Tree Capital, so the owner is now a credit fund optimising for debt recovery rather than a growth investor, which is a real signal about future research spending.
  • The September 2024 spin-out of the workforce management suite to the revived Aspect brand means a buyer who wanted an integrated CX plus WFM stack now signs two contracts with two companies, and first-party integration is no longer guaranteed by a single roadmap.
  • Digital channels are underbuilt: reviewers report CXP has no support for WhatsApp, RCS or Viber, and no ability to bring your own carrier for email and SMS, which blocks messaging-first and many international deployments.
  • Legacy on-premise upgrades are described by reviewers as long and painful, with a large footprint and hard-to-learn interdependencies, so migration cost is a substantial hidden line item on any modernisation.
  • Alvaria is slower than peers to certify new Nuance speech recognition and text-to-speech releases, so speech quality in your IVR runs behind whatever the underlying engine has shipped.
  • There is no published pricing, no trial and a mixed on-premise and cloud licensing model, making like-for-like comparison against Genesys, Five9 or NICE genuinely difficult and lengthening the evaluation.

Gorgias

  • No published pricing; customers must sign up or contact sales
  • Ticket volume limits range from 50 to 5,000 per month depending on plan
  • Pricing model not transparent; described as scaling with volume

Pricing, plan by plan

Alvaria

On request
  • Alvaria Intelligence Platform$undefined/year
    • Agentic AI outreach with human oversight
    • Real-time agent guidance
    • Cloud or hybrid deployment
  • Alvaria CX Suite$undefined/year
    • Predictive, progressive and preview outbound dialling
    • Campaign and list management
    • Compliance controls for TCPA and FCC regimes
  • Alvaria CXP$undefined/year
    • IVR and self-service application authoring
    • Voice-first with partial SMS
    • Open API architecture
  • Aspect Unified IP$undefined/year
    • Legacy on-premise contact centre infrastructure
    • Windows desktop agent clients
    • Perpetual and subscription licensing options

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Which should you pick?

Choose Alvaria if

  • You need compliant outbound dialling.
  • You work on Web, Windows.
  • You also want campaign and list strategy.
Alvaria review

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Questions people ask

Is Alvaria or Gorgias better?
Neither clearly leads. Alvaria starts at On request and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Alvaria or Gorgias?
Alvaria starts at On request and Gorgias at $10/month.
Does Alvaria or Gorgias run on more platforms?
Alvaria runs on Web, Windows. Gorgias runs on Web, Ios, Android.
What is Alvaria best used for?
Alvaria is most often used for a collections operation that must run high-volume outbound under tcpa and fcc abandonment rules and needs the dialler itself to enforce the constraints., a government or regulated buyer whose procurement forbids a pure public cloud deployment and needs an on-premise or hybrid contact centre platform., a utility running arrears and outage notification campaigns across voice and sms with list strategy and retry logic managed centrally., an existing aspect unified ip estate deciding whether to modernise in place or migrate off, and needing a vendor path rather than a rip and replace.. Of those, a collections operation that must run high-volume outbound under tcpa and fcc abandonment rules and needs the dialler itself to enforce the constraints. and a government or regulated buyer whose procurement forbids a pure public cloud deployment and needs an on-premise or hybrid contact centre platform. are not what Gorgias is typically brought in for.
What can Alvaria do that Gorgias cannot?
Alvaria covers Compliant outbound dialling, Campaign and list strategy, Alvaria CXP, Inbound ACD routing. Gorgias covers Omnichannel inbox, Order management, Macros, Automation.

Answered from the vendors’ own pages

Alvaria: Was Alvaria renamed to Aspect?

No. It split. Aspect is the spun-out workforce management business at aspect.com. Alvaria kept outbound and contact centre infrastructure. Confusing the two points procurement at the wrong vendor.

Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source
Alvaria: Who owns Alvaria now?

Since October 2025, a lender group led by Nut Tree Capital, following an out-of-court debt restructuring. Abry Partners no longer controls the company.

Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source
Alvaria: Can I still buy on-premise?

Yes. Cloud, on-premise and hybrid deployments are all offered, which is one of the few remaining reasons to choose Alvaria over a pure CCaaS vendor.

Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source
Alvaria: Does it support WhatsApp or RCS?

Not per current reviewer reports on CXP. Voice and some SMS only, with no bring-your-own-carrier option for email and SMS.

Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source
Share

Related pages

More on Alvaria

More on Gorgias

Keep looking

Other head to heads