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CRM · head to head

Agile CRM vs Alvaria

Agile CRM logo

Agile CRM

CRM

All-in-one CRM, Marketing, and Service Software

From
Free
Free plan
Yes
Full reviewWebsite
Alvaria logo

Alvaria

Customer Support

Compliant outbound dialling and contact centre infrastructure, under new ownership since October 2025

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Agile CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Agile CRM limited to 10 free users with basic features only; Alvaria the October 2025 restructuring wrote off more than 75% of roughly $950 million of debt and handed control to a lender group led by Nut Tree Capital, so the owner is now a credit fund optimising for debt recovery rather than a growth investor, which is a real signal about future research spending.
  • They diverge on capability: Agile CRM covers Contact management, Alvaria covers Compliant outbound dialling.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Agile CRM and Alvaria actually diverge.

Attributes where Agile CRM and Alvaria differ
AttributeAgile CRMAlvaria
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWebWeb, Windows
CategoryCRMCustomer Support
Founded2009Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Agile CRM

  • Contact management
  • Lead scoring
  • Email automation
  • Marketing automation
  • Service desk
  • Web forms
  • Analytics
  • Zapier

Only in Alvaria

  • Compliant outbound dialling
  • Campaign and list strategy
  • Alvaria CXP
  • Inbound ACD routing
  • Recording and quality management
  • Multi-channel outreach
  • Agentic AI outreach
  • Flexible deployment

What people use each for

The jobs each tool is most often brought in to do.

Agile CRM

  • Managing customer relationships and contactsnot Alvaria
  • Automating sales workflows and pipeline trackingnot Alvaria
  • Running email marketing campaigns and lead generationnot Alvaria
  • Building helpdesk and customer support systemsnot Alvaria

Alvaria

  • A collections operation that must run high-volume outbound under TCPA and FCC abandonment rules and needs the dialler itself to enforce the constraints.not Agile CRM
  • A government or regulated buyer whose procurement forbids a pure public cloud deployment and needs an on-premise or hybrid contact centre platform.not Agile CRM
  • A utility running arrears and outage notification campaigns across voice and SMS with list strategy and retry logic managed centrally.not Agile CRM
  • An existing Aspect Unified IP estate deciding whether to modernise in place or migrate off, and needing a vendor path rather than a rip and replace.not Agile CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Agile CRM

  • Limited to 10 free users with basic features only
  • Email and phone support included starting at $8.99 tier
  • CRM analytics features require additional per-usage pricing for email counts

Alvaria

  • The October 2025 restructuring wrote off more than 75% of roughly $950 million of debt and handed control to a lender group led by Nut Tree Capital, so the owner is now a credit fund optimising for debt recovery rather than a growth investor, which is a real signal about future research spending.
  • The September 2024 spin-out of the workforce management suite to the revived Aspect brand means a buyer who wanted an integrated CX plus WFM stack now signs two contracts with two companies, and first-party integration is no longer guaranteed by a single roadmap.
  • Digital channels are underbuilt: reviewers report CXP has no support for WhatsApp, RCS or Viber, and no ability to bring your own carrier for email and SMS, which blocks messaging-first and many international deployments.
  • Legacy on-premise upgrades are described by reviewers as long and painful, with a large footprint and hard-to-learn interdependencies, so migration cost is a substantial hidden line item on any modernisation.
  • Alvaria is slower than peers to certify new Nuance speech recognition and text-to-speech releases, so speech quality in your IVR runs behind whatever the underlying engine has shipped.
  • There is no published pricing, no trial and a mixed on-premise and cloud licensing model, making like-for-like comparison against Genesys, Five9 or NICE genuinely difficult and lengthening the evaluation.

Pricing, plan by plan

Agile CRM

Free
  • FreeFree
    • Up to 10 users
    • 1
    • 000 Contacts & Companies
  • Starter$8.99/monthly
    • 10
    • 000 Contacts & Companies
    • 3 Plugins
  • Regular$29.99/monthly
    • 50
    • 000 Contacts & Companies
    • 50+ Plugins/Integrations
  • Enterprise$47.99/monthly
    • Unlimited Contacts & Companies
    • 50+ Plugins
    • Dedicated Account Rep

Alvaria

On request
  • Alvaria Intelligence Platform$undefined/year
    • Agentic AI outreach with human oversight
    • Real-time agent guidance
    • Cloud or hybrid deployment
  • Alvaria CX Suite$undefined/year
    • Predictive, progressive and preview outbound dialling
    • Campaign and list management
    • Compliance controls for TCPA and FCC regimes
  • Alvaria CXP$undefined/year
    • IVR and self-service application authoring
    • Voice-first with partial SMS
    • Open API architecture
  • Aspect Unified IP$undefined/year
    • Legacy on-premise contact centre infrastructure
    • Windows desktop agent clients
    • Perpetual and subscription licensing options

Which should you pick?

Choose Agile CRM if

  • You need contact management.
  • You want to start without paying.
  • You also want lead scoring.
Agile CRM review

Choose Alvaria if

  • You need compliant outbound dialling.
  • You work on Web, Windows.
  • You also want campaign and list strategy.
Alvaria review

Questions people ask

Is Agile CRM or Alvaria better?
Neither clearly leads. Agile CRM starts at Free and Alvaria at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Agile CRM or Alvaria?
Agile CRM has a free tier; the other does not. Paid plans start at Free for Agile CRM and On request for Alvaria.
Does Agile CRM or Alvaria run on more platforms?
Agile CRM runs on Web. Alvaria runs on Web, Windows.
Can I use Agile CRM for free?
Yes. Agile CRM has a free tier, so you can try it without paying. Alvaria starts at On request.
What is Agile CRM best used for?
Agile CRM is most often used for managing customer relationships and contacts, automating sales workflows and pipeline tracking, running email marketing campaigns and lead generation, building helpdesk and customer support systems. Of those, managing customer relationships and contacts and automating sales workflows and pipeline tracking are not what Alvaria is typically brought in for.
What can Agile CRM do that Alvaria cannot?
Agile CRM covers Contact management, Lead scoring, Email automation, Marketing automation. Alvaria covers Compliant outbound dialling, Campaign and list strategy, Alvaria CXP, Inbound ACD routing.

Answered from the vendors’ own pages

Agile CRM: How much does Agile CRM cost?

Agile CRM offers a free plan for up to 10 users with basic CRM, sales, and helpdesk features. Paid plans start at $8.99/user/month for the Starter tier and go up to $47.99/user/month for Enterprise with unlimited contacts and custom features. Source: https://web.archive.org/web/20241226213740/https://www.agilecrm.com/pricing

Source
Alvaria: Was Alvaria renamed to Aspect?

No. It split. Aspect is the spun-out workforce management business at aspect.com. Alvaria kept outbound and contact centre infrastructure. Confusing the two points procurement at the wrong vendor.

Agile CRM: Can I upgrade or downgrade my plan at any time?

Yes, you can upgrade, downgrade, or cancel your plan at any time directly from Agile CRM's online dashboard, with no penalties or long-term contracts required.

Source
Alvaria: Who owns Alvaria now?

Since October 2025, a lender group led by Nut Tree Capital, following an out-of-court debt restructuring. Abry Partners no longer controls the company.

Agile CRM: What is the uptime guarantee for paid plans?

Agile CRM offers a 99.5% uptime guarantee on all paid plans, ensuring your system is available 99.5% of the time. The platform is hosted on Google and Amazon cloud infrastructure for reliability.

Source
Alvaria: Can I still buy on-premise?

Yes. Cloud, on-premise and hybrid deployments are all offered, which is one of the few remaining reasons to choose Alvaria over a pure CCaaS vendor.

Alvaria: Does it support WhatsApp or RCS?

Not per current reviewer reports on CXP. Voice and some SMS only, with no bring-your-own-carrier option for email and SMS.

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