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Telecommunications · head to head

8x8 vs Klaus

8x8 logo

8x8

Telecommunications

Enterprise-grade unified communications

From
$29.99/month
Free plan
No
Full reviewWebsite
Klaus logo

Klaus

Customer Support

AI-powered quality management for support teams

From
$50/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; Klaus no longer available as standalone product after Zendesk acquisition
  • They diverge on capability: 8x8 covers Voice calling, Klaus covers AI-powered QA.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 and Klaus actually diverge.

Attributes where 8x8 and Klaus differ
Attribute8x8Klaus
Starting price$29.99/month$50/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Windows, Macos, Ios, AndroidWeb
CategoryTelecommunicationsCustomer Support
Founded19872017

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Call recording
  • Voicemail
  • Call routing
  • Analytics
  • Microsoft Teams

Only in Klaus

  • AI-powered QA
  • Conversation reviews
  • Scorecards
  • Coaching
  • Performance analytics
  • Calibration
  • Zendesk
  • Intercom

Both cover

  • Salesforce
  • SOC2
  • ISO27001
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot Klaus
  • Customer contactnot Klaus
  • Remote worknot Klaus
  • Continuitynot Klaus

Klaus

  • Quality assurancenot 8x8
  • Agent coachingnot 8x8
  • Performance trackingnot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

Klaus

  • No longer available as standalone product after Zendesk acquisition
  • Requires separate Zendesk subscription (not included in base plan)
  • Cannot be used with non-Zendesk help desk systems

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

Klaus

$50/month
  • Workforce Engagement Bundle$50/month
    • Includes Zendesk QA (formerly Klaus)
    • Requires base Zendesk Support or Suite plan
    • 100% conversation review with AI

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose Klaus if

  • You need ai-powered qa.
  • You also want conversation reviews.
Klaus review

Questions people ask

Is 8x8 or Klaus better?
Neither clearly leads. 8x8 starts at $29.99/month and Klaus at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or Klaus?
8x8 starts at $29.99/month and Klaus at $50/month.
Does 8x8 or Klaus run on more platforms?
8x8 runs on Web, Windows, Macos, Ios, Android. Klaus runs on Web.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what Klaus is typically brought in for.
What can 8x8 do that Klaus cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Call recording. Klaus covers AI-powered QA, Conversation reviews, Scorecards, Coaching. Both handle Salesforce, SOC2, ISO27001, Web support.

Answered from the vendors’ own pages

Klaus: Is Klaus still available as a standalone product?

No. Klaus was acquired by Zendesk in February 2024 and is now integrated into Zendesk as Zendesk QA, requiring a paid Zendesk plan as the base.

Source
Klaus: What QA features does Klaus provide?

Klaus automatically reviews 100% of customer interactions using AI, provides immediate performance insights, reduces QA time by 80%, and improves CSAT scores through targeted coaching.

Source
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