Softwr

Customer Support · head to head

Freshservice vs Zoho People

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Zoho People logo

Zoho People

HR & Recruiting

Cloud HR software for growing businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zoho People has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Zoho People slow response times and slow loading on the platform affecting user efficiency
  • They diverge on capability: Freshservice covers Incident management, Zoho People covers Employee Database.

Where they differ

Only the attributes on which Freshservice and Zoho People actually diverge.

Attributes where Freshservice and Zoho People differ
AttributeFreshserviceZoho People
Starting price$19/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportHR & Recruiting
Founded20101996

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Only in Zoho People

  • Employee Database
  • Time Off
  • Time Tracking
  • Attendance
  • Performance
  • Onboarding
  • Self-Service
  • Zoho CRM

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Zoho People
  • Asset management and change control for IT teamsnot Zoho People

Zoho People

No use cases recorded yet. See the Zoho People review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Zoho People

  • Slow response times and slow loading on the platform affecting user efficiency
  • Limited customization options for leave and performance management workflows
  • Mobile app is missing key features available in desktop version, like timesheets and reporting
  • Customer support is ticket-based only with no live chat unless on premium plan

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Zoho People

Free

No published plan breakdown. See the Zoho People review.

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Zoho People if

  • You need employee database.
  • You want to start without paying.
  • You also want time off.
Zoho People review

Questions people ask

Is Freshservice or Zoho People better?
Neither clearly leads. Freshservice starts at $19/month and Zoho People at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Zoho People?
Zoho People has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Zoho People.
Does Freshservice or Zoho People run on more platforms?
Freshservice runs on Web, Ios, Android. Zoho People runs on Web.
Can I use Zoho People for free?
Yes. Zoho People has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Zoho People is typically brought in for.
What can Freshservice do that Zoho People cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Zoho People covers Employee Database, Time Off, Time Tracking, Attendance. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Zoho People: Does Zoho People have a free tier?

Yes, the Free plan supports up to 5-10 users with essential HR tools, email support, and 30-day free trial available on all paid plans with no credit card required.

Source
Zoho People: What is the pricing for Zoho People?

Pricing starts at $1.25 per user per month when billed annually. The Essential HR plan costs $1.50 monthly per user, dropping to $1.25 annually with five tiers available: Free, Essential HR, Professional, Premium, and Enterprise.

Source
Zoho People: Does Zoho People work with other Zoho applications?

Yes, Zoho People integrates with the Zoho ecosystem including Zoho CRM, Zoho Books, and other Zoho applications for unified business management.

Source
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