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Software · head to head

Groove vs Textline

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
T

Textline

Software

Business texting for teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Textline outbound messages beyond the plan allowance are billed per message at $0.03 to $0.04 each, plus a separate campaign registration fee

Where they differ

Only the attributes on which Groove and Textline actually diverge.

Attributes where Groove and Textline differ
AttributeGrooveTextline
Starting price$12/monthOn request
Pricing modelsubscriptionusage-based
PlatformsWeb, Ios, AndroidWeb
Founded2011Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in Textline

Nothing recorded that Groove does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Textline
  • Handling email, chat and messaging support in one queuenot Textline

Textline

No use cases recorded yet. See the Textline review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Textline

  • Outbound messages beyond the plan allowance are billed per message at $0.03 to $0.04 each, plus a separate campaign registration fee

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Textline

On request

No published plan breakdown. See the Textline review.

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Textline if

Nothing in the data separates Textline from Groove on the points above - pick on price and on how each one feels to use.

Textline review

Questions people ask

Is Groove or Textline better?
Neither clearly leads. Groove starts at $12/month and Textline at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Textline?
Groove starts at $12/month and Textline at On request.
Does Groove or Textline run on more platforms?
Groove runs on Web, Ios, Android. Textline runs on Web.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Textline is typically brought in for.
What can Groove do that Textline cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
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Related pages

More on Groove

More on Textline

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