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Customer Support · head to head

Gladly vs Textline

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
T

Textline

Communication & Collaboration

Business texting for teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Textline outbound messages beyond the plan allowance are billed per message at $0.03 to $0.04 each, plus a separate campaign registration fee

Where they differ

Only the attributes on which Gladly and Textline actually diverge.

Attributes where Gladly and Textline differ
AttributeGladlyTextline
Starting price$180/monthOn request
Pricing modelsubscriptionusage-based
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportCommunication & Collaboration
Founded2014Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Textline

Nothing recorded that Gladly does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Textline
  • Handling support conversations across voice, messaging and emailnot Textline

Textline

No use cases recorded yet. See the Textline review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Textline

  • Outbound messages beyond the plan allowance are billed per message at $0.03 to $0.04 each, plus a separate campaign registration fee

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Textline

On request

No published plan breakdown. See the Textline review.

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Textline if

Nothing in the data separates Textline from Gladly on the points above - pick on price and on how each one feels to use.

Textline review

Questions people ask

Is Gladly or Textline better?
Neither clearly leads. Gladly starts at $180/month and Textline at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Textline?
Gladly starts at $180/month and Textline at On request.
Does Gladly or Textline run on more platforms?
Gladly runs on Web, Ios, Android. Textline runs on Web.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Textline is typically brought in for.
What can Gladly do that Textline cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
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Related pages

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