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Freshdesk vs Strapi

Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Strapi logo

Strapi

API Management

Headless CMS with REST and GraphQL APIs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Strapi has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Strapi cloud pricing is per project, not per account, so a second project doubles the bill
  • They diverge on capability: Freshdesk covers Ticketing, Strapi covers REST API.

Where they differ

Only the attributes on which Freshdesk and Strapi actually diverge.

Attributes where Freshdesk and Strapi differ
AttributeFreshdeskStrapi
Starting price$19/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWebNode.js, Cloud, Self-hosted, Docker
CategoryAll industriesAPI Management
Founded20102015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Strapi

  • REST API
  • GraphQL API
  • Content management
  • PostgreSQL
  • MySQL
  • MongoDB
  • AWS
  • Webhooks

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Strapi
  • Customer support portal and knowledge basenot Strapi
  • Multi-channel support coordinationnot Strapi
  • AI-assisted support agent interactionnot Strapi

Strapi

  • Running a self hosted headless CMS with a REST or GraphQL APInot Freshdesk
  • Giving editors a content admin panel over a custom content modelnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Strapi

  • Cloud pricing is per project, not per account, so a second project doubles the bill
  • Starter at $35 a month allows 100,000 API requests, and overage is $1.50 per 25,000
  • Extra bandwidth is $30 per 100 GB and extra asset storage $0.60 per GB
  • Backups start at the Pro plan, weekly, and only become daily at Business
  • An uptime SLA is Business only, at $450 a month per project
  • Additional environments cost $60 a month on Pro and $300 a month on Business

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Strapi

Free
  • CommunityFree
    • Self-hosted Strapi
    • Community support
  • Pro$99/monthly
    • Cloud hosting
    • Advanced features
    • Priority support
  • Business$undefined/monthly
    • Enterprise features
    • Custom SLA
    • Dedicated support

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Strapi if

  • You need rest api.
  • You want to start without paying.
  • You work on Node.js, Cloud, Self-hosted, Docker.
  • You also want graphql api.
Strapi review

Questions people ask

Is Freshdesk or Strapi better?
Neither clearly leads. Freshdesk starts at $19/month and Strapi at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Strapi?
Strapi has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for Strapi.
Does Freshdesk or Strapi run on more platforms?
Freshdesk runs on Web. Strapi runs on Node.js, Cloud, Self-hosted, Docker.
Can I use Strapi for free?
Yes. Strapi has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Strapi is typically brought in for.
What can Freshdesk do that Strapi cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Strapi covers REST API, GraphQL API, Content management, PostgreSQL.
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