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Software · head to head

8x8 Contact Center vs Stampli

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Stampli logo

Stampli

Software

AI-powered accounts payable automation

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Stampli pricing is by quote only: the pricing page publishes no rate, no minimum and no cost driver, offering only a Request a Quote form
  • They diverge on capability: 8x8 Contact Center covers Voice, Stampli covers AI invoice processing.

Where they differ

Only the attributes on which 8x8 Contact Center and Stampli actually diverge.

Attributes where 8x8 Contact Center and Stampli differ
Attribute8x8 Contact CenterStampli
Starting price$85/month$29/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Stampli

  • AI invoice processing
  • Approval workflows
  • Vendor management
  • Payment processing
  • Audit trails
  • Sage Intacct
  • QuickBooks
  • Microsoft Dynamics

Both cover

  • NetSuite
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Stampli
  • Contact centernot Stampli
  • Remote worknot Stampli
  • Customer supportnot Stampli

Stampli

  • Automating accounts payable invoice capture and codingnot 8x8 Contact Center
  • Routing invoice approvals with discussion held against each invoicenot 8x8 Contact Center
  • Paying suppliers and issuing virtual cards from the AP workflownot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Stampli

  • Pricing is by quote only: the pricing page publishes no rate, no minimum and no cost driver, offering only a Request a Quote form
  • Payments and card products are sold alongside the core AP automation rather than being separately priced on the public site

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Stampli

$29/month
  • Essential$undefined/month
    • Invoice processing
    • Basic approvals
    • Email notifications
  • Professional$undefined/month
    • AI-powered coding
    • Advanced workflows
    • ERP integrations
  • Enterprise$undefined/month
    • Custom workflows
    • API access
    • Dedicated support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Stampli if

  • You need ai invoice processing.
  • You work on Web, Ios, Android.
  • You also want approval workflows.
Stampli review

Questions people ask

Is 8x8 Contact Center or Stampli better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Stampli at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Stampli?
8x8 Contact Center starts at $85/month and Stampli at $29/month.
Does 8x8 Contact Center or Stampli run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Stampli runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Stampli is typically brought in for.
What can 8x8 Contact Center do that Stampli cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Stampli covers AI invoice processing, Approval workflows, Vendor management, Payment processing. Both handle NetSuite, GDPR, Web support, Ios support.
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