Softwr

Customer Support · head to head

8x8 Contact Center vs Sage 50

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Sage 50 logo

Sage 50

Accounting & Finance

Powerful desktop accounting for small businesses

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Sage 50 sage 50 tiers as captured in 2022: Pro Accounting $595/year for 1 user, Premium Accounting $970/year for 1-5 users with multi-company support, Quantum Accounting $1,610/year for larger teams
  • They diverge on capability: 8x8 Contact Center covers Voice, Sage 50 covers General ledger.

Where they differ

Only the attributes on which 8x8 Contact Center and Sage 50 actually diverge.

Attributes where 8x8 Contact Center and Sage 50 differ
Attribute8x8 Contact CenterSage 50
Starting price$85/month$29/month
PlatformsWeb, Desktop, Ios, AndroidWindows
CategoryCustomer SupportAccounting & Finance
Founded19871981

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Sage 50

  • General ledger
  • Invoicing
  • Inventory management
  • Job costing
  • Budgeting
  • Microsoft 365
  • Local encryption
  • Backup

Both cover

  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Sage 50
  • Contact centernot Sage 50
  • Remote worknot Sage 50
  • Customer supportnot Sage 50

Sage 50

  • Desktop accountingnot 8x8 Contact Center
  • Job costingnot 8x8 Contact Center
  • Inventory trackingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Sage 50

  • Sage 50 tiers as captured in 2022: Pro Accounting $595/year for 1 user, Premium Accounting $970/year for 1-5 users with multi-company support, Quantum Accounting $1,610/year for larger teams

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Sage 50

$29/month
  • Pro Accounting$50/month
    • Core accounting
    • 1 user
    • Basic reports
  • Premium Accounting$85/month
    • 5 users
    • Job costing
    • Inventory

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Sage 50 if

  • You need general ledger.
  • You work on Windows.
  • You also want invoicing.
Sage 50 review

Questions people ask

Is 8x8 Contact Center or Sage 50 better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Sage 50 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Sage 50?
8x8 Contact Center starts at $85/month and Sage 50 at $29/month.
Does 8x8 Contact Center or Sage 50 run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Sage 50 runs on Windows.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Sage 50 is typically brought in for.
What can 8x8 Contact Center do that Sage 50 cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Sage 50 covers General ledger, Invoicing, Inventory management, Job costing. Both handle Salesforce.
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