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Software · head to head

8x8 Contact Center vs Ramp

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Ramp logo

Ramp

Software

The corporate card that helps you spend less

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Ramp has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Ramp procurement module unavailable on Free plan; available as add-on on Plus
  • They diverge on capability: 8x8 Contact Center covers Voice, Ramp covers Corporate cards.

Where they differ

Only the attributes on which 8x8 Contact Center and Ramp actually diverge.

Attributes where 8x8 Contact Center and Ramp differ
Attribute8x8 Contact CenterRamp
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Mobile apps
Founded19872019

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Ramp

  • Corporate cards
  • Expense management
  • Bill pay
  • Accounting automation
  • Spend insights
  • QuickBooks
  • Xero
  • Sage Intacct

Both cover

  • NetSuite
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Ramp
  • Contact centernot Ramp
  • Remote worknot Ramp
  • Customer supportnot Ramp

Ramp

  • Corporate expense management and automationnot 8x8 Contact Center
  • Accounts payable automation with AI invoice processingnot 8x8 Contact Center
  • Multi-currency travel and policy managementnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Ramp

  • Procurement module unavailable on Free plan; available as add-on on Plus
  • Workday and Oracle Fusion integrations limited to Enterprise tier only
  • Multi-entity functionality requires Plus tier or higher
  • Local card issuance in 30+ countries limited to Enterprise tier
  • Advanced ERP integrations require higher tier selection

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Ramp

Free

No published plan breakdown. See the Ramp review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Ramp if

  • You need corporate cards.
  • You want to start without paying.
  • You work on Web, Mobile apps.
  • You also want expense management.
Ramp review

Questions people ask

Is 8x8 Contact Center or Ramp better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Ramp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Ramp?
Ramp has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Ramp.
Does 8x8 Contact Center or Ramp run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Ramp runs on Web, Mobile apps.
Can I use Ramp for free?
Yes. Ramp has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Ramp is typically brought in for.
What can 8x8 Contact Center do that Ramp cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Ramp covers Corporate cards, Expense management, Bill pay, Accounting automation. Both handle NetSuite, PCI DSS, Web support, Ios support.
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