Softwr

Customer Support · head to head

Customerly vs Stampli

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Stampli logo

Stampli

Accounting & Finance

AI-powered accounts payable automation

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Stampli pricing is by quote only: the pricing page publishes no rate, no minimum and no cost driver, offering only a Request a Quote form
  • They diverge on capability: Customerly covers Live chat, Stampli covers AI invoice processing.

Where they differ

Only the attributes on which Customerly and Stampli actually diverge.

Attributes where Customerly and Stampli differ
AttributeCustomerlyStampli
Starting priceFree$29/month
Free tierYesNo
CategoryCustomer SupportAccounting & Finance
Founded20152014

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Stampli

  • AI invoice processing
  • Approval workflows
  • Vendor management
  • Payment processing
  • Audit trails
  • NetSuite
  • Sage Intacct
  • QuickBooks

Both cover

  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Stampli
  • Lead generationnot Stampli
  • Email marketingnot Stampli
  • Customer feedbacknot Stampli

Stampli

  • Automating accounts payable invoice capture and codingnot Customerly
  • Routing invoice approvals with discussion held against each invoicenot Customerly
  • Paying suppliers and issuing virtual cards from the AP workflownot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Stampli

  • Pricing is by quote only: the pricing page publishes no rate, no minimum and no cost driver, offering only a Request a Quote form
  • Payments and card products are sold alongside the core AP automation rather than being separately priced on the public site

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Stampli

$29/month
  • Essential$undefined/month
    • Invoice processing
    • Basic approvals
    • Email notifications
  • Professional$undefined/month
    • AI-powered coding
    • Advanced workflows
    • ERP integrations
  • Enterprise$undefined/month
    • Custom workflows
    • API access
    • Dedicated support

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Stampli if

  • You need ai invoice processing.
  • You work on Web, Ios, Android.
  • You also want approval workflows.
Stampli review

Questions people ask

Is Customerly or Stampli better?
Neither clearly leads. Customerly starts at Free and Stampli at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Stampli?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $29/month for Stampli.
Does Customerly or Stampli run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Stampli starts at $29/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Stampli is typically brought in for.
What can Customerly do that Stampli cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Stampli covers AI invoice processing, Approval workflows, Vendor management, Payment processing. Both handle GDPR, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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