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Software · head to head

8x8 Contact Center vs Expensify

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Expensify logo

Expensify

Software

Expense management for receipts, bills & more

From
$5/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Expensify minimal offline expense entry capabilities hamper use in areas with unstable internet
  • They diverge on capability: 8x8 Contact Center covers Voice, Expensify covers SmartScan receipts.

Where they differ

Only the attributes on which 8x8 Contact Center and Expensify actually diverge.

Attributes where 8x8 Contact Center and Expensify differ
Attribute8x8 Contact CenterExpensify
Starting price$85/month$5/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Desktop, Ios, AndroidWeb, iOS, Android
Founded19872008

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Expensify

  • SmartScan receipts
  • Expense reports
  • Corporate cards
  • Reimbursements
  • Travel booking
  • Mileage tracking
  • Multi-currency
  • Real-time syncing

Both cover

  • Microsoft Teams
  • NetSuite
  • SOC2
  • GDPR
  • PCI DSS

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Expensify
  • Contact centernot Expensify
  • Remote worknot Expensify
  • Customer supportnot Expensify

Expensify

  • Expense reportingnot 8x8 Contact Center
  • Receipt managementnot 8x8 Contact Center
  • Travel expensesnot 8x8 Contact Center
  • Corporate card managementnot 8x8 Contact Center
  • Reimbursementsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Expensify

  • Minimal offline expense entry capabilities hamper use in areas with unstable internet
  • OCR receipt data extraction requires manual review and correction for accuracy
  • Per-user pricing model increases costs for larger organizations

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Expensify

$5/month

No published plan breakdown. See the Expensify review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Expensify if

  • You need smartscan receipts.
  • You work on Web, iOS, Android.
  • You also want expense reports.
Expensify review

Questions people ask

Is 8x8 Contact Center or Expensify better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Expensify at $5/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Expensify?
8x8 Contact Center starts at $85/month and Expensify at $5/month.
Does 8x8 Contact Center or Expensify run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Expensify runs on Web, iOS, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Expensify is typically brought in for.
What can 8x8 Contact Center do that Expensify cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Expensify covers SmartScan receipts, Expense reports, Corporate cards, Reimbursements. Both handle Microsoft Teams, NetSuite, SOC2, GDPR.

Answered from the vendors’ own pages

Expensify: How does Expensify capture receipts?

Expensify uses SmartScan technology with OCR to automatically extract data from receipt images, reducing manual data entry. Users can photograph receipts with their phone to quickly create expense entries.

Source
Expensify: What reimbursement methods does Expensify support?

Expensify supports ACH reimbursement via direct deposit after setting up a direct deposit account. Next-day reimbursement is available, or standard processing takes 3-5 business days.

Source
Expensify: How does Expensify offline mode work?

Expensify has limited offline capabilities. Users can capture receipts offline, but data syncs when internet connectivity is restored. Full functionality requires online access.

Source
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