Softwr

Software · head to head

Chatwoot vs Stampli

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Stampli logo

Stampli

Software

AI-powered accounts payable automation

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Stampli pricing is by quote only: the pricing page publishes no rate, no minimum and no cost driver, offering only a Request a Quote form
  • They diverge on capability: Chatwoot covers Live chat, Stampli covers AI invoice processing.

Where they differ

Only the attributes on which Chatwoot and Stampli actually diverge.

Attributes where Chatwoot and Stampli differ
AttributeChatwootStampli
Starting priceFree$29/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, Ios, Android
Founded20172014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Stampli

  • AI invoice processing
  • Approval workflows
  • Vendor management
  • Payment processing
  • Audit trails
  • NetSuite
  • Sage Intacct
  • QuickBooks

Both cover

  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Stampli
  • Privacy-first chatnot Stampli
  • Multi-channel supportnot Stampli

Stampli

  • Automating accounts payable invoice capture and codingnot Chatwoot
  • Routing invoice approvals with discussion held against each invoicenot Chatwoot
  • Paying suppliers and issuing virtual cards from the AP workflownot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Stampli

  • Pricing is by quote only: the pricing page publishes no rate, no minimum and no cost driver, offering only a Request a Quote form
  • Payments and card products are sold alongside the core AP automation rather than being separately priced on the public site

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Stampli

$29/month
  • Essential$undefined/month
    • Invoice processing
    • Basic approvals
    • Email notifications
  • Professional$undefined/month
    • AI-powered coding
    • Advanced workflows
    • ERP integrations
  • Enterprise$undefined/month
    • Custom workflows
    • API access
    • Dedicated support

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Stampli if

  • You need ai invoice processing.
  • You work on Web, Ios, Android.
  • You also want approval workflows.
Stampli review

Questions people ask

Is Chatwoot or Stampli better?
Neither clearly leads. Chatwoot starts at Free and Stampli at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Stampli?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and $29/month for Stampli.
Does Chatwoot or Stampli run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Stampli runs on Web, Ios, Android.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Stampli starts at $29/month.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Stampli is typically brought in for.
What can Chatwoot do that Stampli cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Stampli covers AI invoice processing, Approval workflows, Vendor management, Payment processing. Both handle GDPR, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Chatwoot

More on Stampli

Keep looking

Other head to heads