Softwr

Customer Support · head to head

8x8 Contact Center vs ADP

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
ADP logo

ADP

Accounting & Finance

Always Designing for People

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; ADP no pricing is published; every quote is custom and driven by employee count and which services are taken
  • They diverge on capability: 8x8 Contact Center covers Voice, ADP covers Payroll.

Where they differ

Only the attributes on which 8x8 Contact Center and ADP actually diverge.

Attributes where 8x8 Contact Center and ADP differ
Attribute8x8 Contact CenterADP
Starting price$85/month$29/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
CategoryCustomer SupportAccounting & Finance
Founded19871949

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in ADP

  • Payroll
  • Tax services
  • HR management
  • Time & attendance
  • Benefits administration
  • QuickBooks
  • Sage
  • Oracle

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot ADP
  • Contact centernot ADP
  • Remote worknot ADP
  • Customer supportnot ADP

ADP

  • Payroll processing and tax filingnot 8x8 Contact Center
  • HR administration and employee recordsnot 8x8 Contact Center
  • Time and attendance trackingnot 8x8 Contact Center
  • Benefits administrationnot 8x8 Contact Center
  • Talent management on the mid-market and enterprise productsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

ADP

  • No pricing is published; every quote is custom and driven by employee count and which services are taken
  • Split into three separate products by company size, RUN for 1 to 49 employees, Workforce Now for 50 and above, and Lyric HCM for enterprise, so growing across a threshold means changing product rather than plan

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

ADP

$29/month
  • Essential$79/month
    • Payroll
    • Tax filing
    • Direct deposit
  • Enhanced$139/month
    • HR tools
    • Background checks
    • Job posting

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose ADP if

  • You need payroll.
  • You work on Web, Ios, Android.
  • You also want tax services.
ADP review

Questions people ask

Is 8x8 Contact Center or ADP better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and ADP at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or ADP?
8x8 Contact Center starts at $85/month and ADP at $29/month.
Does 8x8 Contact Center or ADP run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. ADP runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what ADP is typically brought in for.
What can 8x8 Contact Center do that ADP cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. ADP covers Payroll, Tax services, HR management, Time & attendance. Both handle Web support, Ios support, Android support.
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