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Software · head to head

8x8 Contact Center vs Adyen

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Adyen logo

Adyen

Software

The payments platform built for growth

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Adyen there is a minimum monthly invoice, set by industry and business model and only disclosed through the sales team, so small volumes are not economic
  • They diverge on capability: 8x8 Contact Center covers Voice, Adyen covers Payment processing.

Where they differ

Only the attributes on which 8x8 Contact Center and Adyen actually diverge.

Attributes where 8x8 Contact Center and Adyen differ
Attribute8x8 Contact CenterAdyen
Starting price$85/month$29/month
Pricing modelsubscriptionusage-based
PlatformsWeb, Desktop, Ios, AndroidWeb, Api, Pos
Founded19872006

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Adyen

  • Payment processing
  • Risk management
  • Unified commerce
  • Issuing
  • Platform payments
  • SAP
  • Oracle
  • PCI DSS Level 1

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Adyen
  • Contact centernot Adyen
  • Remote worknot Adyen
  • Customer supportnot Adyen

Adyen

  • Card acquiring with interchange plus pricing for larger merchantsnot 8x8 Contact Center
  • Accepting local payment methods across multiple countriesnot 8x8 Contact Center
  • Settling in several currencies through linked bank accountsnot 8x8 Contact Center
  • Unified online and in-person paymentsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Adyen

  • There is a minimum monthly invoice, set by industry and business model and only disclosed through the sales team, so small volumes are not economic
  • Published fees are indicative rather than a rate card, with real pricing negotiated
  • Interchange++ means the card cost varies per transaction rather than being a single predictable percentage
  • Alternative payment methods carry their own rates on top, such as 3.3 percent plus $0.10 for American Express in North America

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Adyen

$29/month
  • CustomFree
    • Payment processing
    • Risk management
    • Unified commerce

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Adyen if

  • You need payment processing.
  • You work on Web, Api, Pos.
  • You also want risk management.
Adyen review

Questions people ask

Is 8x8 Contact Center or Adyen better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Adyen at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Adyen?
8x8 Contact Center starts at $85/month and Adyen at $29/month.
Does 8x8 Contact Center or Adyen run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Adyen runs on Web, Api, Pos.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Adyen is typically brought in for.
What can 8x8 Contact Center do that Adyen cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Adyen covers Payment processing, Risk management, Unified commerce, Issuing. Both handle Salesforce, Web support.
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