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Software · head to head

8x8 Contact Center vs Brex

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Brex logo

Brex

Software

The financial stack for growing businesses

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Brex the free Essentials tier is limited to two legal entities
  • They diverge on capability: 8x8 Contact Center covers Voice, Brex covers Corporate cards.

Where they differ

Only the attributes on which 8x8 Contact Center and Brex actually diverge.

Attributes where 8x8 Contact Center and Brex differ
Attribute8x8 Contact CenterBrex
Starting price$85/month$29/month
Pricing modelsubscriptionfreemium
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872017

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Brex

  • Corporate cards
  • Business accounts
  • Expense management
  • Bill pay
  • Travel
  • QuickBooks
  • Xero
  • SOC 2

Both cover

  • NetSuite
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Brex
  • Contact centernot Brex
  • Remote worknot Brex
  • Customer supportnot Brex

Brex

  • Corporate cards with spend controls for startupsnot 8x8 Contact Center
  • Expense management and reimbursementsnot 8x8 Contact Center
  • Travel booking inside the spend platformnot 8x8 Contact Center
  • Bill pay and accounting system syncnot 8x8 Contact Center
  • Multi-entity spend management on the paid tiersnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Brex

  • The free Essentials tier is limited to two legal entities
  • Premium is $12 per user per month, so cost scales with headcount using the card
  • Enterprise and Smart Card pricing is not published
  • Eligibility criteria are not stated anywhere on the pricing page, which matters for a product that extends credit

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Brex

$29/month
  • EssentialsFree
    • Corporate cards
    • Expense management
    • Bill pay
  • Premium$12/month
    • Advanced controls
    • Custom approvals
    • Travel booking

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Brex if

  • You need corporate cards.
  • You work on Web, Ios, Android.
  • You also want business accounts.
Brex review

Questions people ask

Is 8x8 Contact Center or Brex better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Brex at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Brex?
8x8 Contact Center starts at $85/month and Brex at $29/month.
Does 8x8 Contact Center or Brex run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Brex runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Brex is typically brought in for.
What can 8x8 Contact Center do that Brex cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Brex covers Corporate cards, Business accounts, Expense management, Bill pay. Both handle NetSuite, PCI DSS, Web support, Ios support.
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