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Customer Support · head to head

8x8 Contact Center vs Postgres

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Postgres logo

Postgres

Technology

The world's most advanced open source database

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Postgres has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Postgres each major version is supported for only 5 years after its initial release, after which it is end-of-life
  • They diverge on capability: 8x8 Contact Center covers Voice, Postgres covers ACID compliance.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Postgres actually diverge.

Attributes where 8x8 Contact Center and Postgres differ
Attribute8x8 Contact CenterPostgres
Starting price$85/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidLinux, Windows, Macos, Docker
CategoryCustomer SupportTechnology
Founded19871996

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Postgres

  • ACID compliance
  • Complex queries
  • Foreign keys
  • Triggers
  • Views
  • Stored procedures
  • JSON/JSONB support
  • Full-text search

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Postgres
  • Contact centernot Postgres
  • Remote worknot Postgres
  • Customer supportnot Postgres

Postgres

  • Running a general purpose relational database for applicationsnot 8x8 Contact Center
  • Self-hosting an open source SQL database with no licence feenot 8x8 Contact Center
  • Workloads needing extensions, JSON and full text search in one enginenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Postgres

  • Each major version is supported for only 5 years after its initial release, after which it is end-of-life
  • Major version upgrades break on-disk compatibility and require a full dump and reload or the pg_upgrade tool
  • New major versions ship about once a year, so staying supported means a disruptive upgrade cycle
  • Minor releases contain only frequently-encountered bug fixes, low-risk fixes, security issues and data corruption fixes, so feature gaps are not addressed within a major version
  • There is no vendor SLA; commercial support must be bought separately from third party professional services listed by the project

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Postgres

Free
  • Community EditionFree
    • Full database features
    • No limitations
    • Community support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Postgres if

  • You need acid compliance.
  • You want to start without paying.
  • You work on Linux, Windows, Macos, Docker.
  • You also want complex queries.
Postgres review

Questions people ask

Is 8x8 Contact Center or Postgres better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Postgres at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Postgres?
Postgres has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Postgres.
Does 8x8 Contact Center or Postgres run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Postgres runs on Linux, Windows, Macos, Docker.
Can I use Postgres for free?
Yes. Postgres has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Postgres is typically brought in for.
What can 8x8 Contact Center do that Postgres cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Postgres covers ACID compliance, Complex queries, Foreign keys, Triggers.

Answered from the vendors’ own pages

Postgres: How much does PostgreSQL cost to use?

PostgreSQL is completely free to download, install, and use. No licensing fees, subscription costs, or per-seat charges apply. The database is open source under the PostgreSQL License. Source: https://www.postgresql.org

Source
Postgres: Are there commercial PostgreSQL support options available?

Official PostgreSQL (the project) is free. Commercial PostgreSQL services such as hosting, professional support, training, and managed database services are offered by third-party vendors, not the PostgreSQL project itself. Source: https://www.postgresql.org

Source
Postgres: Do I need a license to use PostgreSQL commercially?

No. PostgreSQL is open source under the PostgreSQL License, which permits free commercial use without royalties, licensing fees, or support obligations. Source: https://www.postgresql.org

Source
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