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Security & Cybersecurity · head to head

CrowdStrike Falcon vs Customerly

CrowdStrike Falcon logo

CrowdStrike Falcon

Security & Cybersecurity

Stop breaches with AI-native cybersecurity

From
$7.99/month
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: CrowdStrike Falcon falcon Go tier limited to maximum of 100 devices; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: CrowdStrike Falcon covers Next-gen antivirus, Customerly covers Live chat.

Where they differ

Only the attributes on which CrowdStrike Falcon and Customerly actually diverge.

Attributes where CrowdStrike Falcon and Customerly differ
AttributeCrowdStrike FalconCustomerly
Starting price$7.99/monthFree
Free tierNoYes
PlatformsWindows, macOS, LinuxWeb, Ios, Android
CategorySecurity & CybersecurityCustomer Support
Founded20112015

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CrowdStrike Falcon

  • Next-gen antivirus
  • Endpoint detection and response
  • Threat intelligence
  • IT hygiene
  • USB device control
  • Firewall management
  • Threat graph
  • Real-time response

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

CrowdStrike Falcon

  • Small endpoint deployments via Falcon Go with per-device pricingnot Customerly
  • Mid-market organisations via Falcon Pro or Enterprise with advanced threat detectionnot Customerly
  • Organisations requiring custom managed detection and response via Falcon Completenot Customerly

Customerly

  • Customer supportnot CrowdStrike Falcon
  • Lead generationnot CrowdStrike Falcon
  • Email marketingnot CrowdStrike Falcon
  • Customer feedbacknot CrowdStrike Falcon

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CrowdStrike Falcon

  • Falcon Go tier limited to maximum of 100 devices
  • Falcon Complete Next-Gen MDR requires custom quote; pricing not published
  • Higher tiers (Enterprise and above) feature gatekeeping for threat hunting and identity protection

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

CrowdStrike Falcon

$7.99/month

No published plan breakdown. See the CrowdStrike Falcon review.

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose CrowdStrike Falcon if

  • You need next-gen antivirus.
  • You work on Windows, macOS, Linux.
  • You also want endpoint detection and response.
CrowdStrike Falcon review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is CrowdStrike Falcon or Customerly better?
Neither clearly leads. CrowdStrike Falcon starts at $7.99/month and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CrowdStrike Falcon or Customerly?
Customerly has a free tier; the other does not. Paid plans start at $7.99/month for CrowdStrike Falcon and Free for Customerly.
Does CrowdStrike Falcon or Customerly run on more platforms?
CrowdStrike Falcon runs on Windows, macOS, Linux. Customerly runs on Web, Ios, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. CrowdStrike Falcon starts at $7.99/month.
What is CrowdStrike Falcon best used for?
CrowdStrike Falcon is most often used for small endpoint deployments via falcon go with per-device pricing, mid-market organisations via falcon pro or enterprise with advanced threat detection, organisations requiring custom managed detection and response via falcon complete. Of those, small endpoint deployments via falcon go with per-device pricing and mid-market organisations via falcon pro or enterprise with advanced threat detection are not what Customerly is typically brought in for.
What can CrowdStrike Falcon do that Customerly cannot?
CrowdStrike Falcon covers Next-gen antivirus, Endpoint detection and response, Threat intelligence, IT hygiene. Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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