DTiQ

Managed video loss prevention with human auditors for restaurants, convenience stores and retail

As of 1 September 2026, DTiQ's pricing is not published; the vendor quotes on request. Not really a video platform: a managed service where trained auditors watch your footage and send you scored reports on till fraud, food safety and service standards. Softwr lists it under Cybersecurity. DTiQ is made by DTiQ Technologies, available on Web, iOS, Android.

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Overview

What DTiQ does

DTiQ combines cameras, the 360iQ cloud platform and, critically, a team of human auditors. Video is tied to point of sale transaction data so a void, a refund or a no-sale can be replayed with the till roll alongside it. SmartAudit is the differentiating service: trained reviewers watch sampled footage at each location and score the site against operational criteria including cash handling, food safety, upselling, drive-through timing and uniform and cleanliness standards, then deliver a written report to the operator. DTiQ runs tens of thousands of these audits monthly across its customer base. That human layer is the reason multi-unit restaurant and convenience store operators buy it rather than a self-service video product. A franchisee with fifteen stores does not have anyone whose job is to watch video, so an alerting platform simply accumulates unreviewed events. An audit report with scores and timestamps produces a management conversation and a trend line. The corollary is that DTiQ is competing with the cost of the manager who would otherwise do the walk, not with the cost of a camera licence, and that is the frame to price it in. Ownership changed materially: Digital Alpha led a $200 million investment to take a majority stake from Bain Capital, BV Investment Partners and other shareholders, and the deal was explicitly tied to a Cisco Meraki partnership. That means a buyer should ask where the hardware roadmap is going, because a shift towards Meraki-based capture changes the network and licensing implications for an estate. No pricing is published at any level, and the contracts are managed service agreements rather than software subscriptions, so the commitment shape is different from a VMS purchase.

What people use it for

A multi-unit quick service franchisee who has no one available to review video across fifteen stores
A convenience store chain investigating till fraud by matching voids to what actually happened at the counter
An operator enforcing drive-through service time standards across locations from evidence rather than anecdote
A brand auditing food safety and cleanliness compliance at franchise sites without sending a field manager

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about DTiQ.

You are buying labour, so the cost per site is far higher than a self-service video licence and it does not fall as camera prices do.
Audits are sampled, not continuous, so a problem outside the reviewed window is invisible and the score is a statistical impression rather than a complete record.
Nothing is published on price and the commercial shape is a multi-year managed service agreement, which is harder to exit than a software subscription and typically involves bundled hardware you do not own.
Ownership changed in a $200 million Digital Alpha led investment tied to a Cisco Meraki partnership, so the hardware and network roadmap may shift under an existing estate.
It is built around restaurant, convenience and retail operating models, so an organisation outside those verticals gets a generic video product and pays for an audit methodology that does not fit its work.

Cross-shopped

What people choose instead of DTiQ

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

DTiQvs
Spot AI
Spot AI: If you have staff who will use video themselves and want AI search rather than human audits
DTiQvs
Rhombus Systems
Rhombus Systems: If you want cloud cameras and self-service management across sites without an audit service
DTiQvs
Salient CompleteView
Salient CompleteView: If the requirement is a conventional VMS you own and run yourself

Pricing

What DTiQ costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

DTiQ managed service

On request

Priced per location as a managed service, not per camera
Audit frequency and scope determine the rate
Hardware and installation bundled into the service agreement
Multi-year managed service agreements rather than software subscriptions

Capabilities

Features

SmartAudit
Trained human auditors review sampled footage and score each site against operational criteria
POS transaction linking
Replays voids, refunds and no-sales with the matching till data
360iQ platform
Cloud video, exception reporting and dashboards across all locations
Exception alerting
Flags transaction patterns associated with till fraud and sweethearting
Drive-through timing
Measures service times against targets across locations
Food safety and compliance checks
Audits handling, uniform and cleanliness standards from footage
Managed installation
Site surveys, field support and turnkey installation as part of the service

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Is DTiQ a video management system?

Not primarily. It is a managed service where human auditors review your footage and deliver scored reports. The platform exists to support that service.

How is it priced?

Per location as a managed service, based on audit scope and frequency, with hardware and installation bundled. Nothing is published.

Who owns DTiQ?

Digital Alpha holds a majority stake following a $200 million investment that bought out Bain Capital, BV Investment Partners and others, alongside a Cisco Meraki partnership.

Does it integrate with my POS?

Yes, with major restaurant and convenience store point of sale systems, which is what allows transaction exceptions to be replayed on video.

Keep looking

Where to go from DTiQ

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Softwr does not host reviews and shows no star rating for DTiQ, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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