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Surveys · head to head

Paperform vs Zonka Feedback

Paperform logo

Paperform

Surveys

Forms that feel like you

From
Free
Rated
-
Full reviewWebsite
Zonka Feedback logo

Zonka Feedback

Surveys

Multi-channel CX feedback platform with quoted pricing based on response volume and AI data credits

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Paperform has a free tier, so it costs nothing to try first.
  • Each has a real cost: Paperform free plan limited to 30 submissions per month; Zonka Feedback no pricing tier is published for either the core product or the AI add-on, so total cost is unknown until a sales quote is obtained.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Paperform and Zonka Feedback actually diverge.

Attributes where Paperform and Zonka Feedback differ
AttributePaperformZonka Feedback
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsWebWeb, iOS, Android

Identical on both: user rating (Not yet rated), category (Surveys).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Paperform

Nothing recorded that Zonka Feedback does not also cover.

Only in Zonka Feedback

  • Multi-channel surveys
  • Kiosk and offline mode
  • Real-time dashboards
  • Case management
  • AI Feedback Intelligence
  • Reputation management

What people use each for

The jobs each tool is most often brought in to do.

Paperform

  • Creating multi-step application forms with conditional field displaynot Zonka Feedback
  • Building payment collection forms for online invoicingnot Zonka Feedback
  • Setting up appointment scheduling with calendar integrationnot Zonka Feedback
  • Collecting customer signatures on contracts and agreementsnot Zonka Feedback

Zonka Feedback

  • A multi-location retailer or clinic wanting kiosk-based feedback capture alongside digital surveysnot Paperform
  • A CX team that needs closed-loop case management to assign and track resolution of negative feedbacknot Paperform
  • A hospitality operator wanting reputation management alongside direct feedback collectionnot Paperform
  • A company with high volumes of open-ended feedback wanting AI theme extraction rather than manual taggingnot Paperform

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Paperform

  • Free plan limited to 30 submissions per month
  • Additional submissions beyond plan limits incur overage fees
  • Custom domains require additional $20 per month fee on Pro plan

Zonka Feedback

  • No pricing tier is published for either the core product or the AI add-on, so total cost is unknown until a sales quote is obtained.
  • The AI Feedback Intelligence product is priced separately on data credits, meaning a buyer who wants both feedback collection and AI analysis is negotiating two line items, not one.
  • Third-party pricing estimates in the low hundreds to near a thousand dollars a month vary enough that budgeting from public sources alone is unreliable.
  • Kiosk hardware and offline capture are a strength for physical locations but add limited value to a purely digital-only business, which pays for a capability it does not use.
  • It is a smaller vendor than Medallia or Qualtrics, so enterprise buyers evaluating analyst-recognised platforms may not shortlist it despite comparable core features.

Pricing, plan by plan

Paperform

Free
  • FreeFree
    • 1 user
    • 30 submissions per month
    • 5 payment submissions per month
  • Essentials$24/month
    • 1 user
    • 1,200 submissions per year
    • 240 payment submissions per year
  • Pro$49/month
    • 3 users
    • 12,000 submissions per year
    • 3,000 payment submissions per year
  • Business$99/month
    • 5 users plus $9 per additional user (up to 25)
    • 120,000 submissions per year
    • 30,000 payment submissions per year

Zonka Feedback

On request
  • Feedback Management$undefined/month
    • Priced by response volume
    • Multi-channel surveys and case management
    • 14-day free trial
  • AI Feedback Intelligence$undefined/month
    • Priced by AI data credits, separate from Feedback Management
    • Theme extraction, sentiment and impact analysis

Which should you pick?

Choose Paperform if

  • You want to start without paying.
Paperform review

Choose Zonka Feedback if

  • You need multi-channel surveys.
  • You work on Web, iOS, Android.
  • You also want kiosk and offline mode.
Zonka Feedback review

Questions people ask

Is Paperform or Zonka Feedback better?
Neither clearly leads. Paperform starts at Free and Zonka Feedback at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Paperform or Zonka Feedback?
Paperform has a free tier; the other does not. Paid plans start at Free for Paperform and On request for Zonka Feedback.
Does Paperform or Zonka Feedback run on more platforms?
Paperform runs on Web. Zonka Feedback runs on Web, iOS, Android.
Can I use Paperform for free?
Yes. Paperform has a free tier, so you can try it without paying. Zonka Feedback starts at On request.
What is Paperform best used for?
Paperform is most often used for creating multi-step application forms with conditional field display, building payment collection forms for online invoicing, setting up appointment scheduling with calendar integration, collecting customer signatures on contracts and agreements. Of those, creating multi-step application forms with conditional field display and building payment collection forms for online invoicing are not what Zonka Feedback is typically brought in for.
What can Paperform do that Zonka Feedback cannot?
Zonka Feedback covers Multi-channel surveys, Kiosk and offline mode, Real-time dashboards, Case management.

Answered from the vendors’ own pages

Paperform: Is there a free version of Paperform?

Yes, Paperform offers a free plan with 1 user, 30 submissions per month, and 100 MB storage at no cost.

Source
Zonka Feedback: Is pricing published anywhere?

No. Zonka quotes pricing based on feedback volume for the core product and data credits for AI Feedback Intelligence; nothing is listed as a fixed price.

Paperform: Does Paperform offer a free trial for paid plans?

Paperform offers a 7-day unrestricted trial for all paid plans without requiring a credit card.

Source
Zonka Feedback: Is AI Feedback Intelligence included in the base plan?

No, it is sold and priced separately from core feedback management.

Paperform: What payment processing options does Paperform support?

All Paperform plans include payment processing via Stripe, Square, Braintree, or PayPal.

Source
Zonka Feedback: Does it support offline feedback collection?

Yes, kiosk and tablet devices can capture feedback without a live network connection, which is a differentiator against purely web-based survey tools.

Paperform: When does Paperform charge for custom domains?

Custom domains are available on the Pro and Business plans, with an additional $20 per month fee for this feature.

Source
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