Softwr

Restaurants · head to head

Upserve vs Zomato

Upserve logo

Upserve

Restaurants

Restaurant management platform with insights

From
$59/month
Rated
-
Full reviewWebsite
Zomato logo

Zomato

Restaurants

Indian food delivery and restaurant discovery app, now operating under parent brand Eternal

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zomato has a free tier, so it costs nothing to try first.
  • Each has a real cost: Upserve offline terminals can only store credit card payment data for 48 hours before requiring internet connection; Zomato restaurant commission of roughly 15 to 25 percent is commonly passed through as higher in-app menu prices, so the delivered price is not simply the counter price plus a fee.
  • They diverge on capability: Upserve covers Cloud POS, Zomato covers Food delivery marketplace.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Upserve and Zomato actually diverge.

Attributes where Upserve and Zomato differ
AttributeUpserveZomato
Starting price$59/monthFree
Pricing modelUnknownFree to download; delivery and platform fees per order, optional paid membership
Free tierNoYes
PlatformsWeb, iPad, Android, Custom POS terminalsiOS, Android, Web
Founded2013Unknown

Identical on both: user rating (Not yet rated), category (Restaurants).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Upserve

  • Cloud POS
  • Guest insights
  • Menu intelligence
  • Server performance
  • Reputation management
  • Inventory tracking
  • QuickBooks
  • Xero

Only in Zomato

  • Food delivery marketplace
  • Zomato Gold membership
  • Dine-out table booking
  • Restaurant reviews and ratings
  • Blinkit quick commerce
  • Zomato for Business

What people use each for

The jobs each tool is most often brought in to do.

Upserve

  • Point of Salenot Zomato
  • Order Managementnot Zomato
  • Inventory Controlnot Zomato
  • Staff Schedulingnot Zomato

Zomato

  • A diner in an Indian city ordering food delivery or comparing restaurants before eating outnot Upserve
  • A frequent orderer weighing whether Zomato Gold discounts outweigh its subscription costnot Upserve
  • Someone booking a table at a partner restaurant through the dine-out featurenot Upserve
  • A restaurant owner using Zomato for Business to manage online orders and view sales analyticsnot Upserve

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Upserve

  • Offline terminals can only store credit card payment data for 48 hours before requiring internet connection
  • Customers cannot add tips when the system operates in offline mode
  • $400 monthly penalty for using alternative payment processors instead of Lightspeed
  • No global ability to change menu items across all locations at once, requiring per-location updates
  • Mandatory 2.6% + $0.10 per transaction payment processing fee with Lightspeed

Zomato

  • Restaurant commission of roughly 15 to 25 percent is commonly passed through as higher in-app menu prices, so the delivered price is not simply the counter price plus a fee.
  • The company exited most markets outside India in 2019, so international coverage is far narrower than the brand recognition suggests.
  • Zomato Gold benefits and discount depth vary by city and restaurant partner, and heavy users report the value of the membership eroding over time as terms are revised.
  • Delivery riders are engaged on a gig basis with pay tied to order volume and distance, a model that has drawn wage and working-condition criticism in India.
  • The 2024 rebrand of the parent company to Eternal, alongside the Blinkit and Hyperpure businesses, means Zomato the consumer app is now one product line inside a multi-business group rather than a standalone company, which affects how disclosures and strategy are reported.

Pricing, plan by plan

Upserve

$59/month
  • Core$59/month
    • Cloud-based point of sale
    • Basic reporting
    • Guest insights
  • Pro$199/month
    • All Core features
    • Inventory management
    • Online ordering

Zomato

Free
  • Pay per orderFree
    • Delivery fee scaling with distance and demand
    • Platform fee on order total
    • Restaurant menu prices often marked up versus dine-in
  • Zomato Gold$299/month
    • Discounts and free-item offers at partner restaurants
    • Priority service and reduced wait times at partner dine-in venues
    • Delivery perks vary by plan tier and market

Which should you pick?

Choose Upserve if

  • You need cloud pos.
  • You work on Web, iPad, Android, Custom POS terminals.
  • You also want guest insights.
Upserve review

Choose Zomato if

  • You need food delivery marketplace.
  • You want to start without paying.
  • You work on iOS, Android, Web.
  • You also want zomato gold membership.
Zomato review

Questions people ask

Is Upserve or Zomato better?
Neither clearly leads. Upserve starts at $59/month and Zomato at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Upserve or Zomato?
Zomato has a free tier; the other does not. Paid plans start at $59/month for Upserve and Free for Zomato.
Does Upserve or Zomato run on more platforms?
Upserve runs on Web, iPad, Android, Custom POS terminals. Zomato runs on iOS, Android, Web.
Can I use Zomato for free?
Yes. Zomato has a free tier, so you can try it without paying. Upserve starts at $59/month.
What is Upserve best used for?
Upserve is most often used for point of sale, order management, inventory control, staff scheduling. Of those, point of sale and order management are not what Zomato is typically brought in for.
What can Upserve do that Zomato cannot?
Upserve covers Cloud POS, Guest insights, Menu intelligence, Server performance. Zomato covers Food delivery marketplace, Zomato Gold membership, Dine-out table booking, Restaurant reviews and ratings.

Answered from the vendors’ own pages

Upserve: Does Upserve support offline mode?

Yes. Upserve is a hybrid cloud-based system where reporting data is stored in the cloud but offline mode allows the software to store important data locally on your device in case the internet goes down, allowing transactions to continue.

Source
Zomato: Is Zomato only available in India?

Its core market is India; it exited most other countries in 2019 and has minimal presence elsewhere.

Upserve: What is Upserve's pricing structure?

Upserve offers three plans: Core at $59/month, Pro at $199/month with advanced features like inventory management and loyalty programs, and Pro+ with custom pricing for enterprise customers. Hardware is sold separately.

Source
Zomato: What did Zomato rename to?

The parent company renamed itself Eternal Limited in 2024; the Zomato consumer app kept its own name.

Upserve: Does Upserve offer a free trial?

Yes, Upserve offers a 14-day free trial for new users to test the platform before committing to a paid plan.

Source
Zomato: Does Zomato Gold apply to delivery or dine-in or both?

Both, though the specific discounts and which restaurants participate vary by plan tier and city.

Upserve: What delivery platforms does Upserve integrate with?

Upserve integrates with DoorDash, Uber Eats, and Grubhub through partner middleware services like Chowly and Deliverect, which provide real-time menu syncing and order management.

Source
Upserve: What are the payment processing requirements?

Upserve requires using Lightspeed payment processing at 2.6% + $0.10 per transaction. Using alternative payment processors incurs a $400 monthly fee, making Lightspeed the mandatory choice for most restaurants.

Source
Share

Related pages

More on Upserve

More on Zomato

Keep looking

Other head to heads