Softwr

Customer Success · head to head

SmartKarrot vs Proposable

SmartKarrot logo

SmartKarrot

Customer Success

Intelligent Customer Success Platform

From
$499/month
Rated
-
Full reviewWebsite
Proposable logo

Proposable

Customer Success

Simple Proposal Software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Proposable has a free tier, so it costs nothing to try first.
  • Each has a real cost: SmartKarrot the entry Basic plan starts at $15,000 per year and includes only 5 users; Proposable the Solo plan at $19 per user per month is capped at 5 proposal deliveries a month
  • They diverge on capability: SmartKarrot covers Customer 360, Proposable covers Proposal templates.

Where they differ

Only the attributes on which SmartKarrot and Proposable actually diverge.

Attributes where SmartKarrot and Proposable differ
AttributeSmartKarrotProposable
Starting price$499/monthFree
Free tierNoYes
Founded20182017

Identical on both: pricing model (subscription), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SmartKarrot

  • Customer 360
  • Health monitoring
  • Playbook automation
  • Success planning
  • Touchpoints tracking
  • Salesforce
  • HubSpot
  • Slack

Only in Proposable

  • Proposal templates
  • E-signatures
  • Analytics
  • Team collaboration
  • Custom branding
  • Stripe
  • PayPal
  • Zapier

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

SmartKarrot

  • Tracking customer onboarding phases and account health for a SaaS businessnot Proposable
  • Segmenting accounts and users to target customer success playsnot Proposable
  • Reporting on customer success outcomes with embedded BI dashboardsnot Proposable

Proposable

  • Building and sending sales proposals and quotes from templatesnot SmartKarrot
  • Tracking when a prospect opens and accepts a proposalnot SmartKarrot
  • Collecting e-signatures and payments on accepted proposalsnot SmartKarrot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SmartKarrot

  • The entry Basic plan starts at $15,000 per year and includes only 5 users
  • All plans are billed annually with no monthly option
  • Basic includes only 2 third party integrations, Growth 3 and Pro 4
  • Usage tracking is limited to 1 SaaS product on Growth and 3 on Pro
  • Growth, Pro and Enterprise plans are all Contact Sales with no published price
  • Basic support is email-based only, with a dedicated CSM starting at Growth
  • SmartKonversation call intelligence is a paid add-on rather than an included feature on Basic, Growth or Pro
  • SmartOps advanced AI trends is an add-on available only on the Enterprise plan
  • Additional Lite users are billed at $10 per user per month on top of the plan fee

Proposable

  • The Solo plan at $19 per user per month is capped at 5 proposal deliveries a month
  • CRM integrations, Stripe payments, team collaboration and custom proposal URLs require the $39 per user per month Team plan
  • API access, data export, manager approval and custom integrations are Enterprise only
  • Enterprise starts at $500 per month, a large step up from the per user plans
  • Phone support is Enterprise only; lower plans get email and chat

Pricing, plan by plan

SmartKarrot

$499/month
  • Professional$499/month
    • Health scores
    • Playbooks
    • Customer 360
  • Enterprise$1299/month
    • AI insights
    • Custom workflows
    • Advanced analytics

Proposable

Free
  • FreeFree
    • 3 proposals/month
    • Basic templates
  • Pro$19/month
    • Unlimited proposals
    • E-signatures
    • Analytics

Which should you pick?

Choose SmartKarrot if

  • You need customer 360.
  • You also want health monitoring.
SmartKarrot review

Choose Proposable if

  • You need proposal templates.
  • You want to start without paying.
  • You also want e-signatures.
Proposable review

Questions people ask

Is SmartKarrot or Proposable better?
Neither clearly leads. SmartKarrot starts at $499/month and Proposable at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SmartKarrot or Proposable?
Proposable has a free tier; the other does not. Paid plans start at $499/month for SmartKarrot and Free for Proposable.
Does SmartKarrot or Proposable run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Proposable for free?
Yes. Proposable has a free tier, so you can try it without paying. SmartKarrot starts at $499/month.
What is SmartKarrot best used for?
SmartKarrot is most often used for tracking customer onboarding phases and account health for a saas business, segmenting accounts and users to target customer success plays, reporting on customer success outcomes with embedded bi dashboards. Of those, tracking customer onboarding phases and account health for a saas business and segmenting accounts and users to target customer success plays are not what Proposable is typically brought in for.
What can SmartKarrot do that Proposable cannot?
SmartKarrot covers Customer 360, Health monitoring, Playbook automation, Success planning. Proposable covers Proposal templates, E-signatures, Analytics, Team collaboration. Both handle Web support.
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