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Insurance · head to head

Sapiens CoreSuite vs ServiceNow

Sapiens CoreSuite logo

Sapiens CoreSuite

Insurance

Digital insurance platform for carriers worldwide

From
On request
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Sapiens CoreSuite pricing not publicly available, requires contact with sales; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Sapiens CoreSuite covers Policy administration, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Sapiens CoreSuite and ServiceNow actually diverge.

Attributes where Sapiens CoreSuite and ServiceNow differ
AttributeSapiens CoreSuiteServiceNow
Pricing modelsubscriptionquote
PlatformsWeb, Api, MobileWeb, Ios, Android
CategoryInsuranceCustomer Support
Founded19822004

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Sapiens CoreSuite

  • Policy administration
  • Claims processing
  • Underwriting automation
  • Product configuration
  • Agent portal
  • Customer self-service
  • Reinsurance
  • Regulatory reporting

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

Both cover

  • Salesforce
  • SAP
  • SOC2
  • ISO27001
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Sapiens CoreSuite

  • Core system replacementnot ServiceNow
  • Digital transformation
  • New product launchnot ServiceNow
  • Market expansionnot ServiceNow

ServiceNow

  • Enterprise IT managementnot Sapiens CoreSuite
  • Digital transformation
  • Workflow automationnot Sapiens CoreSuite

Both are used for digital transformation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Sapiens CoreSuite

  • Pricing not publicly available, requires contact with sales
  • Smaller user base compared to some competitors in enterprise insurance

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Sapiens CoreSuite

On request
  • Standard$undefined/month
    • Core policy administration
    • Claims management
    • Standard integrations
  • Enterprise$undefined/month
    • All Standard features
    • Advanced analytics
    • Multi-line support

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Sapiens CoreSuite if

  • You need policy administration.
  • You work on Web, Api, Mobile.
  • You also want claims processing.
Sapiens CoreSuite review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Sapiens CoreSuite or ServiceNow better?
Neither clearly leads. Sapiens CoreSuite starts at On request and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Sapiens CoreSuite or ServiceNow?
Sapiens CoreSuite starts at On request and ServiceNow at On request.
Does Sapiens CoreSuite or ServiceNow run on more platforms?
Sapiens CoreSuite runs on Web, Api, Mobile. ServiceNow runs on Web, Ios, Android.
What is Sapiens CoreSuite best used for?
Sapiens CoreSuite is most often used for core system replacement, digital transformation, new product launch, market expansion. Of those, core system replacement and new product launch are not what ServiceNow is typically brought in for.
What can Sapiens CoreSuite do that ServiceNow cannot?
Sapiens CoreSuite covers Policy administration, Claims processing, Underwriting automation, Product configuration. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle Salesforce, SAP, SOC2, ISO27001.

Answered from the vendors’ own pages

Sapiens CoreSuite: What insurance lines does Sapiens CoreSuite support?

Sapiens CoreSuite supports multiple insurance lines including Property & Casualty, Life & Annuities, Life & Pensions, and Health Insurance with dedicated platform versions for each.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Sapiens CoreSuite: Is Sapiens CoreSuite cloud-based?

Yes. Sapiens CoreSuite is a comprehensive cloud-based insurance software solution designed for modern insurance operations.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Sapiens CoreSuite: What modules are included in CoreSuite for P&C?

CoreSuite for P&C includes PolicyPro for policy administration, BillingPro for billing management, and ClaimsPro for claims processing.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
Sapiens CoreSuite: When was the latest version of Sapiens CoreSuite released?

In September 2025, Sapiens announced the latest version of Sapiens CoreSuite for Property & Casualty for the North American market with significant performance and usability improvements.

Source
Sapiens CoreSuite: Is Sapiens CoreSuite modular?

Yes. CoreSuite is designed as a modular platform where insurers can select components for their specific business needs including policy, billing, and claims management.

Source
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