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Fortinet FortiGate vs Salesforce Service Cloud

Fortinet FortiGate logo

Fortinet FortiGate

Cybersecurity

Next-generation firewall with AI-powered threat protection

From
$500/year
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Fortinet FortiGate security services are sold as separate FortiGuard subscription bundles, so ATP, UTP and ENT determine which protections are actually active; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Fortinet FortiGate covers Next-generation firewall, Salesforce Service Cloud covers Case management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Fortinet FortiGate and Salesforce Service Cloud actually diverge.

Attributes where Fortinet FortiGate and Salesforce Service Cloud differ
AttributeFortinet FortiGateSalesforce Service Cloud
Starting price$500/year$25/month
PlatformsHardware, Virtual, CloudWeb, Ios, Android
CategoryCybersecurityCustomer Support
Founded20001999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Fortinet FortiGate

  • Next-generation firewall
  • Intrusion prevention
  • SSL/TLS inspection
  • Application control
  • Web filtering
  • SD-WAN
  • Zero-trust network access
  • AI-powered threat detection

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Fortinet FortiGate

  • Next-generation firewalling at data centre, campus and branch scalenot Salesforce Service Cloud
  • Secure SD-WAN across distributed sitesnot Salesforce Service Cloud
  • Zero trust network access to internal applicationsnot Salesforce Service Cloud
  • Virtual firewalls in AWS, Azure, Google Cloud and Oraclenot Salesforce Service Cloud
  • Ruggedised deployments in industrial environmentsnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Fortinet FortiGate
  • Field servicenot Fortinet FortiGate
  • Self-service portalsnot Fortinet FortiGate
  • AI-powered supportnot Fortinet FortiGate

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Fortinet FortiGate

  • Security services are sold as separate FortiGuard subscription bundles, so ATP, UTP and ENT determine which protections are actually active
  • Throughput is tied to the appliance model, from 500 Mbps on the FortiGate 30G to 520 Gbps on the 7121F, so capacity planning is a hardware purchase
  • Pricing is not published and goes through partners

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Fortinet FortiGate

$500/year
  • FortiGate Entry$500/year
    • Basic firewall
    • VPN support
    • Threat protection
  • FortiGate Enterprise$2500/year
    • Advanced threat protection
    • SSL inspection
    • Application control
  • FortiGate Ultimate$10000/year
    • All Enterprise features
    • Zero-trust access
    • AI-powered analytics

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Fortinet FortiGate if

  • You need next-generation firewall.
  • You work on Hardware, Virtual, Cloud.
  • You also want intrusion prevention.
Fortinet FortiGate review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Fortinet FortiGate or Salesforce Service Cloud better?
Neither clearly leads. Fortinet FortiGate starts at $500/year and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Fortinet FortiGate or Salesforce Service Cloud?
Fortinet FortiGate starts at $500/year and Salesforce Service Cloud at $25/month.
Does Fortinet FortiGate or Salesforce Service Cloud run on more platforms?
Fortinet FortiGate runs on Hardware, Virtual, Cloud. Salesforce Service Cloud runs on Web, Ios, Android.
What is Fortinet FortiGate best used for?
Fortinet FortiGate is most often used for next-generation firewalling at data centre, campus and branch scale, secure sd-wan across distributed sites, zero trust network access to internal applications, virtual firewalls in aws, azure, google cloud and oracle. Of those, next-generation firewalling at data centre, campus and branch scale and secure sd-wan across distributed sites are not what Salesforce Service Cloud is typically brought in for.
What can Fortinet FortiGate do that Salesforce Service Cloud cannot?
Fortinet FortiGate covers Next-generation firewall, Intrusion prevention, SSL/TLS inspection, Application control. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.

Answered from the vendors’ own pages

Fortinet FortiGate: What are the FortiGate security bundle options?

Fortinet offers three FortiGuard AI-Powered Security Services bundles: ENT Bundle (ultimate security for networks, web, file, SaaS, data, and devices), UTP Bundle (advanced web and network protection), and ATP Bundle (protection against network intrusions and malware with IPS, antivirus, and application control).

Source
Fortinet FortiGate: How do I get pricing for FortiGate?

Pricing is not published on the product page. To obtain a quote, you can request a free product demo or connect with a security expert through the contact options on the site.

Source
Fortinet FortiGate: Is there a free trial for FortiGate?

The product page does not mention a free trial. However, Fortinet offers a free product demo that allows you to evaluate the solution before committing to a purchase.

Source
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