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Technology · head to head

RescueTime vs Smartsupp

RescueTime logo

RescueTime

Technology

Take back control of your time

From
$12/month
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Smartsupp has a free tier, so it costs nothing to try first.
  • Each has a real cost: RescueTime no free tier since 2023, making it costly for individual experimentation; Smartsupp free tier limited to 25 conversations per month and 14-day history
  • They diverge on capability: RescueTime covers Automatic time tracking, Smartsupp covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which RescueTime and Smartsupp actually diverge.

Attributes where RescueTime and Smartsupp differ
AttributeRescueTimeSmartsupp
Starting price$12/monthFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWindows, macOS, Android, WebWeb, Mobile app, IOS, Android
CategoryTechnologyLive Chat
Founded20062012

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RescueTime

  • Automatic time tracking
  • Productivity scoring
  • Detailed categorization
  • FocusTime blocking
  • Goal setting
  • Alerts & notifications
  • Offline time entry
  • API access

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • API
  • Web support
  • Mobile app support

Both cover

  • Slack
  • Zapier

What people use each for

The jobs each tool is most often brought in to do.

RescueTime

  • Personal productivity trackingnot Smartsupp
  • Time auditnot Smartsupp
  • Focus improvementnot Smartsupp
  • Work-life balancenot Smartsupp
  • Team productivity analysisnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot RescueTime

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RescueTime

  • No free tier since 2023, making it costly for individual experimentation
  • Limited iOS support compared to competitors that offer full mobile app access
  • Requires integration via categories and rules rather than direct app detection on some platforms

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

Pricing, plan by plan

RescueTime

$12/month
  • Standard$12/month
    • Automatic time tracking
    • Focus Time
    • Idle time monitoring
  • Team$6/month
    • All Standard features
    • Team analytics
    • Cross-device tracking

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

Which should you pick?

Choose RescueTime if

  • You need automatic time tracking.
  • You work on Windows, macOS, Android, Web.
  • You also want productivity scoring.
RescueTime review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is RescueTime or Smartsupp better?
Neither clearly leads. RescueTime starts at $12/month and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RescueTime or Smartsupp?
Smartsupp has a free tier; the other does not. Paid plans start at $12/month for RescueTime and Free for Smartsupp.
Does RescueTime or Smartsupp run on more platforms?
RescueTime runs on Windows, macOS, Android, Web. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Smartsupp for free?
Yes. Smartsupp has a free tier, so you can try it without paying. RescueTime starts at $12/month.
What is RescueTime best used for?
RescueTime is most often used for personal productivity tracking, time audit, focus improvement, work-life balance. Of those, personal productivity tracking and time audit are not what Smartsupp is typically brought in for.
What can RescueTime do that Smartsupp cannot?
RescueTime covers Automatic time tracking, Productivity scoring, Detailed categorization, FocusTime blocking. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Slack, Zapier.

Answered from the vendors’ own pages

RescueTime: Does RescueTime still have a free tier?

No. RescueTime discontinued its free tier in 2023. The service now requires a paid subscription starting at $12 per month or $78 per year.

Source
Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
RescueTime: What platforms does RescueTime support?

RescueTime supports Windows, macOS, Android, and web. iOS support is limited to passive features like calendar sync and mobile summary emails.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
RescueTime: What are the key productivity features in RescueTime?

RescueTime offers automatic time tracking, Focus Time for blocking distractions, idle time monitoring, goal-setting with reminders, and in 2026 adds AI-Based Focus Sessions with real-time alerts to detect poor focus patterns.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
RescueTime: Is there a team plan for RescueTime?

Yes. The team plan costs $6 per user per month when billed annually, with a minimum of 3 users required.

Source
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