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Telecommunications · head to head

NICE CXone vs Plivo

NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$110/month
Rated
-
Full reviewWebsite
Plivo logo

Plivo

Telecommunications

SMS and voice APIs priced to undercut the larger aggregators

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: NICE CXone usage-based billing adds unpredictable costs on top of per-agent fees; Plivo the headline per-message saving does not apply to US 10DLC registration fees or carrier surcharges, which are pass-through costs and identical across vendors.
  • They diverge on capability: NICE CXone covers Omnichannel routing, Plivo covers Published country rate card.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which NICE CXone and Plivo actually diverge.

Attributes where NICE CXone and Plivo differ
AttributeNICE CXonePlivo
Starting price$110/monthOn request
Pricing modelsubscriptionPer message and per minute, priced by destination country
PlatformsWeb, DesktopWeb, APIs, Python, JavaScript, Java, PHP, Ruby, Go
Founded1986Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Salesforce

Only in Plivo

  • Published country rate card
  • Programmable SMS and MMS
  • Programmable voice
  • Contact centre product
  • 10DLC registration

What people use each for

The jobs each tool is most often brought in to do.

NICE CXone

  • Enterprise contact centernot Plivo
  • Workforce optimizationnot Plivo
  • Quality managementnot Plivo
  • Customer analyticsnot Plivo

Plivo

  • Products sending high volumes of transactional SMS where unit price determines channel viabilitynot NICE CXone
  • Teams migrating from a more expensive aggregator without changing their architecturenot NICE CXone
  • Notification and alerting systems with predictable, steady message volumenot NICE CXone
  • Businesses wanting voice and messaging from one supplier with published ratesnot NICE CXone

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NICE CXone

  • Usage-based billing adds unpredictable costs on top of per-agent fees
  • Entry-level Omnichannel Suite ($110/agent) includes only basic contact center features

Plivo

  • The headline per-message saving does not apply to US 10DLC registration fees or carrier surcharges, which are pass-through costs and identical across vendors.
  • The feature surface is narrower than the market leader, so products needing video, email or richer verification will need a second supplier.
  • Support is tiered and the entry tier is not appropriate for traffic that a business depends on commercially.
  • Deliverability on some international routes depends on an underlying carrier mix that can change without the customer being informed.
  • Its price advantage is smaller on US A2P traffic than on international routes, so a US-only sender may save considerably less than a headline comparison suggested.

Pricing, plan by plan

NICE CXone

$110/month
  • Omnichannel Suite$110/month
    • Voice, digital channels, omnichannel routing
    • Recording and compliance features
  • Essential Suite$135/month
    • All Omnichannel Suite features
    • Screen recording and quality management
  • Core Suite$169/month
    • All Essential Suite features
    • Performance management and interaction analytics
  • Complete Suite$209/month
    • All Core Suite features
    • AI copilot tools and gamification

Plivo

On request
  • Pay as you go$undefined/month
    • Published per-country rate card for SMS and voice
    • Volume discounts negotiated above published tiers
    • US 10DLC registration fees and carrier surcharges billed separately

Which should you pick?

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Choose Plivo if

  • You need published country rate card.
  • You work on Web, APIs, Python, JavaScript, Java, PHP, Ruby, Go.
  • You also want programmable sms and mms.
Plivo review

Questions people ask

Is NICE CXone or Plivo better?
Neither clearly leads. NICE CXone starts at $110/month and Plivo at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NICE CXone or Plivo?
NICE CXone starts at $110/month and Plivo at On request.
Does NICE CXone or Plivo run on more platforms?
NICE CXone runs on Web, Desktop. Plivo runs on Web, APIs, Python, JavaScript, Java, PHP, Ruby, Go.
What is NICE CXone best used for?
NICE CXone is most often used for enterprise contact center, workforce optimization, quality management, customer analytics. Of those, enterprise contact center and workforce optimization are not what Plivo is typically brought in for.
What can NICE CXone do that Plivo cannot?
NICE CXone covers Omnichannel routing, ACD, IVR, WFM. Plivo covers Published country rate card, Programmable SMS and MMS, Programmable voice, Contact centre product.

Answered from the vendors’ own pages

NICE CXone: How much does NICE CXone cost?

NICE CXone pricing starts at $110 per agent per month for the Omnichannel Suite and ranges up to $249 per agent per month for the Ultimate Suite, plus $0.25 per session usage charges. Billing is monthly in arrears with no prepayment required.

Source
Plivo: Will switching to Plivo cut our US messaging bill?

Partly. The per-message rate may fall, but 10DLC brand and campaign fees and the per-segment carrier surcharges are pass-through costs that are the same whichever provider you use.

NICE CXone: Does NICE CXone offer a free version or trial?

No free version is publicly available. NICE CXone offers contact sales or demo options to evaluate the platform before purchase.

Source
Plivo: Does Plivo publish pricing?

Yes, as a per-destination rate card covering SMS and voice by country, so you can model your own destination mix before contacting sales.

NICE CXone: What is the difference between NICE CXone suites?

Entry suites ($110-$135/agent) include basic contact center and quality management. Mid-tier suites ($169-$209/agent) add analytics, performance management, and AI features. The Ultimate Suite ($249/agent) includes AI Agents for proactive engagement and self-service automation.

Source
Plivo: How does it compare with Twilio?

Generally cheaper per unit on the same routes and narrower in scope. Twilio wins on ecosystem, channel breadth and documentation.

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