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CRM · head to head

Nimble vs Sprinklr Service

Nimble logo

Nimble

CRM

Social CRM for teams

From
$19/month
Free plan
No
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Nimble nimble Business plan as captured 30 December 2023 was $24.90/user/month annually ($29.90 monthly), capped at 25,000 contact records and 2GB storage per user, with $10/month add-ons for extra 10,000 contacts or extra 10GB storage; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Nimble covers Contact management, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Nimble and Sprinklr Service actually diverge.

Attributes where Nimble and Sprinklr Service differ
AttributeNimbleSprinklr Service
Starting price$19/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, Ios, Android
CategoryCRMCustomer Support
Founded20102009

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Nimble

  • Contact management
  • Social media integration
  • Pipeline management
  • Task management
  • Email integration
  • Activity timeline
  • Gmail
  • LinkedIn

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP

Both cover

  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Nimble

  • Social sellingnot Sprinklr Service
  • Relationship managementnot Sprinklr Service
  • Lead trackingnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Nimble
  • Social customer carenot Nimble
  • Unified CXnot Nimble
  • Voice of customernot Nimble

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Nimble

  • Nimble Business plan as captured 30 December 2023 was $24.90/user/month annually ($29.90 monthly), capped at 25,000 contact records and 2GB storage per user, with $10/month add-ons for extra 10,000 contacts or extra 10GB storage

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Nimble

$19/month
  • Essentials$19/month
    • Contact management
    • Social integration
  • Plus$39/month
    • Everything in Essentials
    • Pipeline management
    • Task tracking
  • Pro$59/month
    • Everything in Plus
    • Advanced reporting
    • Custom fields

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Nimble if

  • You need contact management.
  • You also want social media integration.
Nimble review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Nimble or Sprinklr Service better?
Neither clearly leads. Nimble starts at $19/month and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Nimble or Sprinklr Service?
Nimble starts at $19/month and Sprinklr Service at On request.
Does Nimble or Sprinklr Service run on more platforms?
Nimble runs on Web. Sprinklr Service runs on Web, Ios, Android.
What is Nimble best used for?
Nimble is most often used for social selling, relationship management, lead tracking. Of those, social selling and relationship management are not what Sprinklr Service is typically brought in for.
What can Nimble do that Sprinklr Service cannot?
Nimble covers Contact management, Social media integration, Pipeline management, Task management. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Both handle GDPR, Web support.

Answered from the vendors’ own pages

Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
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