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Cybersecurity · head to head

LogicManager vs ServiceNow

LogicManager logo

LogicManager

Cybersecurity

Enterprise risk management priced as a flat fee with unlimited users

From
On request
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LogicManager the flat fee is quoted per organisation and not published, so the pricing model that makes LogicManager attractive still cannot be compared without a sales process.; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: LogicManager covers Risk taxonomy, ServiceNow covers ITSM.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which LogicManager and ServiceNow actually diverge.

Attributes where LogicManager and ServiceNow differ
AttributeLogicManagerServiceNow
PlatformsWebWeb, Ios, Android
CategoryCybersecurityCustomer Support
FoundedUnknown2004

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LogicManager

  • Risk taxonomy
  • Unlimited users
  • Risk assessments
  • Third-party risk
  • Internal audit
  • Policy management
  • Incident management
  • Advisory support

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

LogicManager

  • A mid-sized bank or credit union that needs every department head contributing to risk assessment without paying for a seat eachnot ServiceNow
  • A risk team replacing a spreadsheet register that cannot show which controls a given vendor failure would affectnot ServiceNow
  • An organisation preparing for a regulatory examination that must evidence a linked risk, control and issue trailnot ServiceNow
  • A company consolidating separate vendor risk, policy and audit tools onto one taxonomy so findings are not duplicatednot ServiceNow

ServiceNow

  • Enterprise IT managementnot LogicManager
  • Digital transformationnot LogicManager
  • Workflow automationnot LogicManager

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LogicManager

  • The flat fee is quoted per organisation and not published, so the pricing model that makes LogicManager attractive still cannot be compared without a sales process.
  • Configuration depth means the taxonomy has to be designed properly before rollout, and organisations that skip that step end up with a structure that cannot answer the linkage questions the tool exists to answer.
  • Reporting and dashboarding are functional rather than flexible, and teams wanting bespoke board reporting commonly export to Power BI, which reintroduces the manual step they were removing.
  • Quantitative risk modelling is limited compared with specialist tools, so organisations needing Monte Carlo style loss simulation will need something else alongside it.
  • The user interface is dated relative to newer compliance automation tools, and infrequent business users often need repeat training, which erodes the participation benefit that unlimited licensing is supposed to deliver.

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

LogicManager

On request
  • LogicManager Platform$undefined/year
    • Fixed annual fee, unlimited users
    • Risk, audit, vendor, policy and incident modules
    • Advisory analyst support included

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose LogicManager if

  • You need risk taxonomy.
  • You also want unlimited users.
LogicManager review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is LogicManager or ServiceNow better?
Neither clearly leads. LogicManager starts at On request and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LogicManager or ServiceNow?
LogicManager starts at On request and ServiceNow at On request.
Does LogicManager or ServiceNow run on more platforms?
LogicManager runs on Web. ServiceNow runs on Web, Ios, Android.
What is LogicManager best used for?
LogicManager is most often used for a mid-sized bank or credit union that needs every department head contributing to risk assessment without paying for a seat each, a risk team replacing a spreadsheet register that cannot show which controls a given vendor failure would affect, an organisation preparing for a regulatory examination that must evidence a linked risk, control and issue trail, a company consolidating separate vendor risk, policy and audit tools onto one taxonomy so findings are not duplicated. Of those, a mid-sized bank or credit union that needs every department head contributing to risk assessment without paying for a seat each and a risk team replacing a spreadsheet register that cannot show which controls a given vendor failure would affect are not what ServiceNow is typically brought in for.
What can LogicManager do that ServiceNow cannot?
LogicManager covers Risk taxonomy, Unlimited users, Risk assessments, Third-party risk. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows.

Answered from the vendors’ own pages

LogicManager: Is LogicManager really unlimited users?

Yes. It licences on a fixed annual fee covering the organisation rather than per seat, which is the main reason mid-market buyers pick it.

ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
LogicManager: What does it cost?

Not published. Mid-market ERM platforms of this class typically sit in the low tens of thousands of dollars a year, quoted by scope.

ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
LogicManager: Is it a compliance automation tool like Drata?

No. It is enterprise risk management with audit and vendor risk, not continuous control monitoring for SOC 2 evidence collection.

ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
LogicManager: How long does implementation take?

Weeks to a few months, far shorter than the enterprise GRC suites, provided the risk taxonomy is agreed up front.

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