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Software · head to head

Laserfiche vs SeeClickFix

Laserfiche logo

Laserfiche

Software

Intelligent Content Management

From
$50/month
Rated
-
Full reviewWebsite
SeeClickFix logo

SeeClickFix

Software

311 Citizen Request Management

From
$300/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Laserfiche self-hosted deployment requires dedicated IT resources and infrastructure management; SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published
  • They diverge on capability: Laserfiche covers Document Capture, SeeClickFix covers Issue Reporting.

Where they differ

Only the attributes on which Laserfiche and SeeClickFix actually diverge.

Attributes where Laserfiche and SeeClickFix differ
AttributeLaserficheSeeClickFix
Starting price$50/month$300/month
PlatformsWeb, Mobile, Windows, macOS, LinuxWeb, Ios, Android
Founded19762008

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Laserfiche

  • Document Capture
  • Workflow Automation
  • Records Management
  • Electronic Forms
  • Process Automation
  • Microsoft Office
  • SharePoint
  • Desktop support

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • Esri ArcGIS
  • CityWorks

Both cover

  • Salesforce
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Laserfiche

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

SeeClickFix

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Laserfiche

  • Self-hosted deployment requires dedicated IT resources and infrastructure management
  • Complex implementation often requires significant upfront customization
  • High total cost of ownership for on-premises deployments due to infrastructure needs

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

Pricing, plan by plan

Laserfiche

$50/month
  • Cloud$50/month
    • Document Management
    • Workflow Automation
    • Records Management

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

Which should you pick?

Choose Laserfiche if

  • You need document capture.
  • You work on Web, Mobile, Windows, macOS, Linux.
  • You also want workflow automation.
Laserfiche review

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Questions people ask

Is Laserfiche or SeeClickFix better?
Neither clearly leads. Laserfiche starts at $50/month and SeeClickFix at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Laserfiche or SeeClickFix?
Laserfiche starts at $50/month and SeeClickFix at $300/month.
Does Laserfiche or SeeClickFix run on more platforms?
Laserfiche runs on Web, Mobile, Windows, macOS, Linux. SeeClickFix runs on Web, Ios, Android.
What is Laserfiche best used for?
Laserfiche is most often used for citizen services, records management, public safety, civic engagement.
What can Laserfiche do that SeeClickFix cannot?
Laserfiche covers Document Capture, Workflow Automation, Records Management, Electronic Forms. SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics. Both handle Salesforce, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Laserfiche: Does Laserfiche offer both cloud and self-hosted options?

Yes. Laserfiche Cloud offers three tiers (Starter $53/user/month, Professional $73, Business $93). Laserfiche 12 provides self-hosted deployment for organizations requiring on-premise infrastructure or with strict security and regulatory constraints.

Source
Laserfiche: What does Laserfiche capture from documents?

Laserfiche provides document capture, electronic forms, workflow automation, case management, mobile access, and government-certified records management with automatic filing and retention schedules.

Source
Laserfiche: Can Laserfiche track document workflows automatically?

Yes. Laserfiche includes workflow automation that tracks and fulfills processes like FOIA requests, with access controls, audit trails, and automated recordkeeping for compliance.

Source
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Related pages

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