Government & Public Sector · head to head
DocuWare vs Laserfiche
DocuWare
Government & Public Sector
Document Management and Workflow Automation
- From
- On request
- Rated
- -
Laserfiche
Government & Public Sector
Intelligent Content Management
- From
- $50/month
- Rated
- -
The short version
- Each has a real cost: DocuWare complex setup requiring significant IT effort before full functionality is achieved; Laserfiche self-hosted deployment requires dedicated IT resources and infrastructure management
- They diverge on capability: DocuWare covers Document Storage, Laserfiche covers Document Capture.
Where they differ
Only the attributes on which DocuWare and Laserfiche actually diverge.
| Attribute | DocuWare | Laserfiche |
|---|---|---|
| Starting price | On request | $50/month |
| Pricing model | Unknown | subscription |
| Platforms | Web, iOS, Android | Web, Mobile, Windows, macOS, Linux |
| Founded | 1988 | 1976 |
Identical on both: free tier (No), user rating (Not yet rated), category (Government & Public Sector).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in DocuWare
- Document Storage
- Intelligent Indexing
- Mobile Access
- Electronic Signatures
- Microsoft 365
- SAP
- QuickBooks
Only in Laserfiche
- Document Capture
- Records Management
- Electronic Forms
- Process Automation
- Microsoft Office
- SharePoint
- Salesforce
Both cover
- Workflow Automation
- Web support
- Desktop support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
DocuWare
- Citizen Services
- Records Management
- Public Safety
- Civic Engagement
Laserfiche
- Citizen Services
- Records Management
- Public Safety
- Civic Engagement
Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
DocuWare
- Complex setup requiring significant IT effort before full functionality is achieved
- Limited user interface customization restricting tailored workflows and branding
- Performance slowdowns when processing large document volumes or handling many simultaneous users
- Search requires exact matches and is case-sensitive, limiting usability
- Limited offline access with mobile app offering reduced functionality
- Integration challenges with major ERP platforms
- Steep initial investment, particularly for migrating older systems
Laserfiche
- Self-hosted deployment requires dedicated IT resources and infrastructure management
- Complex implementation often requires significant upfront customization
- High total cost of ownership for on-premises deployments due to infrastructure needs
Pricing, plan by plan
DocuWare
On requestNo published plan breakdown. See the DocuWare review.
Laserfiche
$50/month- Cloud$50/month
- Document Management
- Workflow Automation
- Records Management
Which should you pick?
Choose DocuWare if
- You need document storage.
- You work on Web, iOS, Android.
- You also want intelligent indexing.
Choose Laserfiche if
- You need document capture.
- You work on Web, Mobile, Windows, macOS, Linux.
- You also want records management.
Questions people ask
- Is DocuWare or Laserfiche better?
- Neither clearly leads. DocuWare starts at On request and Laserfiche at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, DocuWare or Laserfiche?
- DocuWare starts at On request and Laserfiche at $50/month.
- Does DocuWare or Laserfiche run on more platforms?
- DocuWare runs on Web, iOS, Android. Laserfiche runs on Web, Mobile, Windows, macOS, Linux.
- What is DocuWare best used for?
- DocuWare is most often used for citizen services, records management, public safety, civic engagement.
- What can DocuWare do that Laserfiche cannot?
- DocuWare covers Document Storage, Intelligent Indexing, Mobile Access, Electronic Signatures. Laserfiche covers Document Capture, Records Management, Electronic Forms, Process Automation. Both handle Workflow Automation, Web support, Desktop support, Ios support.
Answered from the vendors’ own pages
DocuWare: Is DocuWare available as cloud or on-premises?
DocuWare is available as both a cloud-based SaaS solution and as an on-premises deployment option.
SourceLaserfiche: Does Laserfiche offer both cloud and self-hosted options?
Yes. Laserfiche Cloud offers three tiers (Starter $53/user/month, Professional $73, Business $93). Laserfiche 12 provides self-hosted deployment for organizations requiring on-premise infrastructure or with strict security and regulatory constraints.
SourceDocuWare: What platforms does DocuWare support?
DocuWare is available as a web-based platform accessible via browser, with mobile apps available on iOS and Android.
SourceLaserfiche: What does Laserfiche capture from documents?
Laserfiche provides document capture, electronic forms, workflow automation, case management, mobile access, and government-certified records management with automatic filing and retention schedules.
SourceDocuWare: Does DocuWare offer offline access?
DocuWare has limited offline access capabilities. The mobile app offers fewer features compared to the desktop version.
SourceLaserfiche: Can Laserfiche track document workflows automatically?
Yes. Laserfiche includes workflow automation that tracks and fulfills processes like FOIA requests, with access controls, audit trails, and automated recordkeeping for compliance.
Source