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Government · head to head

SeeClickFix vs ShotSpotter

SeeClickFix logo

SeeClickFix

Government

311 Citizen Request Management

From
$300/month
Rated
-
Full reviewWebsite
ShotSpotter logo

ShotSpotter

Government

Gunshot Detection Technology

From
$5000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published; ShotSpotter shotSpotter now trades as SoundThinking and shotspotter.com redirects to soundthinking.com
  • They diverge on capability: SeeClickFix covers Issue Reporting, ShotSpotter covers Gunshot Detection.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which SeeClickFix and ShotSpotter actually diverge.

Attributes where SeeClickFix and ShotSpotter differ
AttributeSeeClickFixShotSpotter
Starting price$300/month$5000/month
Founded20081996

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Government).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • Esri ArcGIS
  • CityWorks
  • Salesforce

Only in ShotSpotter

  • Gunshot Detection
  • Location Triangulation
  • Real-time Alerts
  • Forensic Analysis
  • Historical Data
  • CAD Systems
  • 911 Centers
  • Camera Systems

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

SeeClickFix

  • Citizen Servicesnot ShotSpotter
  • Records Managementnot ShotSpotter
  • Public Safetynot ShotSpotter
  • Civic Engagementnot ShotSpotter

ShotSpotter

  • Gunshot detection and location alerting for police departmentsnot SeeClickFix
  • Directing patrol response to outdoor firearm dischargesnot SeeClickFix
  • Building incident data for law enforcement analysisnot SeeClickFix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

ShotSpotter

  • ShotSpotter now trades as SoundThinking and shotspotter.com redirects to soundthinking.com
  • No pricing is published; the site routes to contact and demo requests with no published rate, minimum or cost driver
  • The service depends on an acoustic sensor array installed across a defined coverage area rather than being software alone

Pricing, plan by plan

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

ShotSpotter

$5000/month
  • Detection Service$5000/month
    • Gunshot Detection
    • Real-time Alerts
    • Forensic Reports

Which should you pick?

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Choose ShotSpotter if

  • You need gunshot detection.
  • You work on Web, Ios, Android.
  • You also want location triangulation.
ShotSpotter review

Questions people ask

Is SeeClickFix or ShotSpotter better?
Neither clearly leads. SeeClickFix starts at $300/month and ShotSpotter at $5000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SeeClickFix or ShotSpotter?
SeeClickFix starts at $300/month and ShotSpotter at $5000/month.
Does SeeClickFix or ShotSpotter run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is SeeClickFix best used for?
SeeClickFix is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what ShotSpotter is typically brought in for.
What can SeeClickFix do that ShotSpotter cannot?
SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics. ShotSpotter covers Gunshot Detection, Location Triangulation, Real-time Alerts, Forensic Analysis. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

ShotSpotter: Does SoundThinking publish ShotSpotter pricing?

No. SoundThinking does not disclose ShotSpotter pricing on their website. Interested municipalities and organizations must request a consultation, contact the sales team, or book a demo.

Source
ShotSpotter: How do I get a ShotSpotter quote?

SoundThinking directs prospects to book a demo, contact them directly, or request a consultation through their website. No self-serve pricing, calculator, or trial is available.

Source
ShotSpotter: Who is ShotSpotter for?

ShotSpotter is a gunshot detection system designed for law enforcement and municipalities to improve public safety response.

Source
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